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May 01 2017 Retirement |
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My years of credit are approaching an end. I've yet to make a final decision on what the
official day I retire will be, but it is always on my mind. It's exciting, yet the reality of change
always makes me nervous. I thoroughly
enjoy my job, my coworkers and my employer. However, after working for nearly 50 years, I will welcome the days of
sleeping in and staying in pajamas if the feeling is right! My main concerns are for my customers, and I wonder if
others have felt this way. I have such
good relationships with so many of them, and we share stories of what our
weekends consisted of, what the kids/grandkids are doing, and many of them
shared with me the happiness when Monique became a permanent part of my life. I wonder if the person who is hired to take
over the credit manager position will have the same relationships I currently
have. I know that I've had customers tell
me that when I am off on vacation or away at a conference or ill, they would
rather wait and talk to me about problems, issues, or just to make a payment
when I return. It's difficult to explain
to many of them that, as she is sometimes referred to as "the not so nice lady" is
actually the CFO of our company! I am
pleased that I have a good rapport with my customers and I will work as
diligently as I can to resolve any issues or questions they may have. There is the other side of the coin, and that is the
customers who can be extremely rude and belligerent. I do however do the best I can to treat them
with respect and help them too. Those
are the ones that I sometimes quietly think to myself, "Oh please, call when I'm
out of the office, and talk to someone who might not be as patient with you." I read yesterday in the latest issue of Business Credit an
article written by Adam Fusco, and I quote him, "the biggest thing to me when
collecting is to listen a lot more than you speak." I try to do this often and
at times can hear in the other person's voice just how upset or troubled they may
be. I don't have a definite "retirement date" set in concrete yet,
but I'm hoping when the day comes, I will be remembered as the credit lady at
Intermountain Concrete Specialties who was helpful and had a friendly way, and
not as one customer called me, "The Money Nazi!"
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