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May 01 2017
Barbara Mackay, Intermountain Concrete Specialties

My years of credit are approaching an end.  I've yet to make a final decision on what the official day I retire will be, but it is always on my mind. It's exciting, yet the reality of change always makes me nervous. I thoroughly enjoy my job, my coworkers and my employer. However, after working for nearly 50 years, I will welcome the days of sleeping in and staying in pajamas if the feeling is right!

My main concerns are for my customers, and I wonder if others have felt this way. I have such good relationships with so many of them, and we share stories of what our weekends consisted of, what the kids/grandkids are doing, and many of them shared with me the happiness when Monique became a permanent part of my life. I wonder if the person who is hired to take over the credit manager position will have the same relationships I currently have. I know that I've had customers tell me that when I am off on vacation or away at a conference or ill, they would rather wait and talk to me about problems, issues, or just to make a payment when I return. It's difficult to explain to many of them that, as she is sometimes referred to as "the not so nice lady" is actually the CFO of our company! I am pleased that I have a good rapport with my customers and I will work as diligently as I can to resolve any issues or questions they may have. 

There is the other side of the coin, and that is the customers who can be extremely rude and belligerent. I do however do the best I can to treat them with respect and help them too. Those are the ones that I sometimes quietly think to myself, "Oh please, call when I'm out of the office, and talk to someone who might not be as patient with you."  

I read yesterday in the latest issue of Business Credit an article written by Adam Fusco, and I quote him, "the biggest thing to me when collecting is to listen a lot more than you speak." I try to do this often and at times can hear in the other person's voice just how upset or troubled they may be.  

I don't have a definite "retirement date" set in concrete yet, but I'm hoping when the day comes, I will be remembered as the credit lady at Intermountain Concrete Specialties who was helpful and had a friendly way, and not as one customer called me, "The Money Nazi!"