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Nov 01 2017
Communication Competence: Western Region Credit-Con
Christi Cupp, CBA, Midwest Floor Coverings |
One of the sessions that I attended at Western Region
Credit-Con in San Diego was titled "Communication Competence" taught by Michael
Rapp. Michael is the Director of Public Speaking Program at San Diego
University where he also teaches Theory of Communication and Public Speaking.
I was interested in the class because I am always looking for
ways to increase my communication skills and gain new knowledge that will help
me in my career.
He started out by defining the term communication as being
understood. He also pointed out that you can understand even though you don't
agree. He then spoke about the two meanings of competent; effective and
appropriate. Effective communication means that the intended message was
received. Being appropriate means that the message fits the context or the
situation you are in.
Three things are needed to be a competent communicator - motivation,
knowledge and skills. Motivation means that you want to be competent, knowledge
means that you know how to be competent and skills, because you must
have the ability to show competence.
Michael refers to Charles Darwin's "The Theory of Evolution" stating that the key to this theory is adaptation. "The person who adapts to their
environment and is effective and appropriate will be successful."
In order to build your communication competence, you need to
have several characteristics. Adaptability, you must be aware of what is
effective and appropriate in each situation and have empathy for others. You
have to have the ability to think and feel what another person is thinking and
feeling. Ethics are important, because you need to be able to judge what is
morally right or wrong. You need cognitive complexity, the ability to
understand a situation from multiple perspectives and also self-monitoring, you
must be aware of your behavior and how it affects others.
For many people this might come naturally, but for me this
class had a lot of useful information. It made me stop and think about all of
the different aspects that go in to communication with others. All of the
classes that I attended were great and it was a good opportunity to attend this
conference. |