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May 01 2010
ICEL's Excellence Newsletter
E-News May 2010

In This Issue
- Attitude is Everything
- Techno Savvy Credit Management - Recap
- Spotlight - Shane Inglesby, CCE
- Communicate Credit

Looking Ahead

May 5
Credit Boot Camp - Basic Training in Credit and A/R

May 11
Utah Construction Bond Seminar
Speaker: Dana Farmer, LienCounsel

May 13
ICEL Meeting
"One Revolution"
Speaker: Chris Waddell

May 16-19
NACM Credit Congress
Las Vegas, NV

June 10
ICEL Meeting
Speaker: Debie Wangsgard CCE

June 23
"Collecting is Selling"
Speaker: Barry Elms

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers as well not just a one- way street. more Info



Attitude is Everything

by Kelley Kunz, CCE, Martin Door Mfg.

When you are hit with a situation that you can't control and it totally throws you off your game how will you react, what will you do? While watching the behavior it brought to mind a phrase "attitude is everything." View full article

Techno Savvy Credit Management Recap

by Janae Jeffs, CCE, Muir Enterprises

Credit managers have their eyes opened to the possibilities of social networking!

Wake up fellow Baby Boomers! We have a new tool to put into our collection tool bag! Gen X, Y and Z have taken social networking to a new level.

The April ICEL meeting was "Techno Savvy Credit Management" a panel discussion with Shane Inglesby, CCE; Shanna Sorge, CBF, and Sarah Weilenmann. (Gen X, Y and Z respectively) Sarah explained all about the different social networking sites. Shanna showed us how she uses them to do skip tracing and collections and Shane monitored the discussion as well as reviewing Outlook Express. View full article

Spotlight - Shane Inglesby, CCE

by Shanna Sorge, CBF, Easton Technical Products

Shane Inglesby has worked in the field of credit for nineteen years. He is currently employed as the Corporate Credit Manager for Geneva Rock Products, Inc. Shane is a graduate of the University of Utah where he received a BA degree in finance with honors. View full article

Communicate Credit

by Sandra B. Brown, Schmidt Signs

You might not think of yourself as having a particular communication style, but you do. Everyone does! Recognizing someone else's style and then adapting yours to it will make you a more effective, professional communicator. View full article