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Jul 01 2010
ICEL's Excellence Newsletter

E-News July 2010

In This Issue
-  Collection Mania
-  June Recap: Working Smarter Not Harder
-  Making The Most Out of Customer Visits
-  Spotlight, Carolyn Thompson, Meadow Gold Dairies 

Looking Ahead

July 8 - ICEL "Test Your Credit Knowledge" How much do you know about credit management? Find out and learn more at this fun and enlightening meeting.

Aug 3 - "Credit Boot Camp" Basic Training in Credit & Accounts Receivable Collection.

Aug 12 - "In The Trenches" with DeAnna Leahy CCE, Sunroc Corp. and Barbara Mackay, Intermountain Concrete Specialties

Aug 25 - Fall Semester Begins
NACM & Salt Lake Community College Business Credit Classes. Scholarships available!

Sept 2 - "Cash Flow From the Credit Department"

Sep 20 - Paperwork Deadline for Nov 8 Professional Designation Exams

Oct 20-22 - Western Region Credit Conference  More Information

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers as well not just a one- way street. more Info



Collection Mania

by Kelley Kunz, Credit Manager, Martin Door Mfg.

We have several people in our office that make collection calls. I have noticed that they have not been able to get to all of the collection calls that need to be made. Collection calls are not their only responsibility and since it is not everyone's favorite thing to do, they usually get put at the end of the list. Sometimes days or weeks go by before a follow up on problems or issues is done. So, I decided I needed to make it a priority and put in place "Collection Mania."   View Full Article

I would love to hear from any of you that have a winning program that we could share. Send Kelley an email.

Next ICEL Meeting

Thursday, July 8, 2010

Test Your Credit Knowledge

11:45 am - 1:15 pm

Back by popular demand ... the game show with fabulous prizes (If you have ever wondered how you'd do on a professional designation exam - come and find out)

This year prizes include: 8GB Apple iPod, 5th Generation with Ematic Accessory Kit Bundle, gift cards to Cafe Rio, Movies, Jamba Juice, and chocolate!

Learn more about the legal, financial and principles of business credit world you work in (and have fun doing it!)

July 8, 2010
11:45 am - 1:15 pm
Red Lion Hotel, 161 W 600 S, SLC, UT
$16 ICEL Members
$26 Non-ICEL Members
Buffet luncheon included

R.S.V.P online, email or phone 801.433.6116

June Recap: Working Smarter Not Harder

by Shanna Sorge, CBF, Easton Technical Products

In the June meeting, we heard from Debie Wangsgard, CCE, Corporate Training Process Compliance Manager from Stock Building Supply. Debie reminded members that when companies are laying off or cutting expenses, we must be able to sell ourselves to our bosses. We can do that by having a positive attitude and exhibiting good work ethics and strong leadership skills. It is also important to help identify cost saving measures, build strong relationships, and expand your knowledge.

When you find yourself getting stressed at work and your company is cutting expenses or laying off people, you have three options: to quit, to stay or to learn to adapt, which is your best option in today's economy.   View Full Article 

Education &  Scholarships

by Connie Steed, CCE, Kenworth Sales Co,

 Once again we are coming up on registration for Fall Semester for credit classes. We have scholarships available for any member who wants to improve themselves & further their career. ICEL may have the best & easiest scholarship to apply for. All you have to do is be a member of ICEL for at least one year & attend 80% of our luncheon meetings. The hard part comes in deciding that you want it. Our scholarship applications have decreased lately and because ICEL exists to help you succeed I want to encourage & challenge everyone to think fast & hard about applying & taking a class. I guarantee you won't be sorry, it isn't easy but our parents always told us nothing worth doing is. Applications will be accepted until July 30, 2010.  Your ICEL Education Committee is anxious to help you.
Contact Georgette Bevan
Scholarship Forms
Fall Class Schedule

Making The Most Out of Customer Visits

By Sandra Brown, Schmidt Signs

Customer visits are time consuming and expensive, but they can sometimes provide valuable information and insights about a specific customer, their needs, and their operation.

The visit provides you with an opportunity to visualize your prior mental image of your customer's operation based on the data within your credit and collection files.

The cardinal rule for making customer visits is to always be prepared... View Full Article

Carolyn Thompson

by Shanna Sorge, CBF, Easton Technical Products

Carolyn Thompson, the Vice-Chair for ICEL, has worked in the Salt Lake area in the credit field for over 16 years. Carolyn is a former NACM staff member who was responsible for filing Mechanic's Liens for members. When that service was eliminated, she ended up as the Credit Manager and Accounts Receivable Supervisor for Meadow Gold Dairy, a position she has enjoyed since 2008.

Carolyn has a Bachelor's in Education from Weber State and has been a long time and very active member of ICEL.   Carolyn enjoys competing with black powder muzzleloaders which she has fired since she was nine years old. In 2002 she won the Ladies' Rifle Prize at the Fort Bridger Rendezvous in Wyoming.

She also likes to knit, cross-stitch, crochet and sew, and even helped to make the costumes for the 2002 Winter Olympics Opening and Closing ceremonies.