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Jan 01 2012

Published by NACM Business Credit Services and ICEL
E-News January 2012

In This Issue

2012 Nominating Committee

- Unlicensed Contractors in the Construction Industry

- Updating Your Customer Files
- Education - The Foundation of Excellence
- Collecting - Going the Extra Mile
- Pay For It or Give It Back, Part II
- Spotlight: Tonya Nilson, Ocean Beauty Seafoods, LLC

Looking Ahead

Jan 9 - Credit Education Spring Semester begins
View Class Schedule

Jan 9 - Professional Designation Exam Paperwork Deadline for March 5th exam More info

Jan 11 - "Credit Boot Camp" Basic Training in Credit & Collections More info

Jan 12 - ICEL "Simple Time Management Tools to Improve Daily Performance" Speaker: Matt McDonald More info

Jan 24 - FREE Demonstration of the searchable database of the Intermountain Commercial Record.
More info

Feb 9 - ICEL "Decompressing & Recharging" Speaker: Steve Vigas from Utah State University. Participate in survey to identify credit stressers

Feb 15 - "Advanced Collection Tools" and "Business Law Basics for Today's Credit Professional" Speaker: David L. Osburn, MBA More information and online registration

March 5 - NACM Professional Designation Exams

April 20 - NACM Spring Banquet & Stockholders Meeting

June 10-13 NACM National Credit Congress in Dallas Texas More info

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



Unlicensed Contractors in the Construction Industry

by Scott W. Lee, JD, CCE

Due to the economy, there are probably more people performing some level of construction related work - some without obtaining a license. I would assume this happens more routinely in the remodel and repair segment of the industry but I don't really know. The interesting thing is that I had the question raised twice in one day by different members asking how to get paid ... View full article 

Updating Your Customer Files

by Carolyn Thompson, Meadow Gold Dairies

As we start a new year, I always set goals and milestones to reach by the end of the year. It always seems like a good idea to update your customer credit files. However, there are some pit falls that are not always obvious. When should you get a new application and when should you leave your application alone?   View full article 

ICEL would like to sincerely thank all those who made donations to Candy Cane Corner at our December ICEL meeting. Each and every donation makes a difference in the lives of a child or family. Your generosity is greatly appreciated. Thank you!

Education - the Foundation of Excellence

by Bart McDonald, CCE, Sabol & Rice

A basic principle for a company to succeed and stay on top is "Productivity through employee excellence." This means that employees are aware that their best efforts are essential and they will share in the rewards of their company's success. You cannot share in your company's success if you do not take advantage of every learning opportunity. View full article

Collecting - Going the Extra Mile

by Whitney Davidson, CBA, Sunroc Bldg Materials

In this age where the customer is deemed to be always right, the credit management team is required to be sensitive to each and every customer. Having said that, we can perhaps afford to lose a small business client and it will not bankrupt us, but can we afford to lose many clients that conribute largedollars to our revenue stream? View full article

Pay For It or Give It Back, Part II

by Rebecca Mullins, Codale Electric Supply, Inc.

An involuntary chapter 7 bankruptcy petition was filed against a Codale customer. This customer was aware of the chapter 7 but continued to purchase material as if nothing had changed; the charges amounted to the sum of $54,000. The chapter 7 did not require the list of creditors be filed immediately with the court. The list of creditors wasn't filed until approximately 45 days ... View full article

Spotlight: Tonya Nilson

Ocean Beauty Seafoods, LLC
by Melissa Mickelsen, CBA, Geneva Rock Products, Inc.

Tonya Nilson, Accounts Receivable and Payable Clerk for Ocean Beauty Seafoods, LLC, got her start in credit while working for Genuine Parts Company, the parent company of Napa Auto Parts. She worked for Genuine Parts Company until 2002, when her job was centralized and moved to Atlanta, Georgia. She then began working for Ocean Beauty where she handles all...  View full article