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Jul 01 2012
CreditWise Published by NACM Business Credit Services and The Intermountain Credit Education League (ICEL)
E-News July 2012

In This Issue
- Partnership
- The Crystal Ball of Credit Decisions: Statistical & Predictive Models
- When It's Time to Let Go of a Team Member
- D'Ann Johnson, CBF awarded the 2012 CBF Designation of Excellence Award
- Bankruptcy Basics: June ICEL Meeting Recap
- Achieve Today
- Spotlight: Lisa Keller, CBA,

Looking Ahead

Jul 12 -  ICEL "Test Your Credit Knowledge" How is your business credit IQ? A fun game show team atmosphere. Grand Prize a Kindle Fire e-Reader. More info

Jul 30 - NACM Professional Designation Exams More info

Aug 2 - Credit Boot Camp More info

Sep 10 - Professional Designation Paperwork Deadline for Nov 5 Exam

Sep 21 - Fall Outing with Dinner, Bingo & Golf

Oct 17 - Western Region Credit Conference More info

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info




by D'Ann Johnson, CBF, Roofers Supply

I don't know about you, but lately I've been bombarded with sales calls anxious to tell me how they can help me and my company collect bad debt and slow accounts. 

I was listening to another such caller, (who sounded a little like an extra from "Good Fellas"), he told me in his best sympathetic voice that he understood how a person in my position with little access and few skills, was "forced" into a collector position.

He went on to say he meant no offense... View full article

The Crystal Ball of Credit Decisions

by Dan Simpson, CCE, Wright Express Financial Services

Do you remember the days of your childhood when you wished you could get your hands on a crystal ball, speak aloud sharing your concerns, and then receive its divine guidance? Similar to credit modeling, an oracle's message presents essential information with the ability to forecast the future. As a credit professional, it is widely accepted that statistical and predictive models- which have been tested and proven- can function as a crystal ball of sorts and provide statistical guidance to credit professionals as they navigate... View full article

When is it Time to Let Go of a Team Member

by Susan Archibeque, CCE, Nicholas & Co.

As managers, we sometimes hold onto team members believing we can rehabilitate them. You tell yourself that they can do the job and you have invested a lot of time and energy in developing their knowledge and ability, but there comes a time that you need to let them go!

How many of you have finally terminated a team member and gotten a response from the rest of you team like, "what took you so long?" Then you find out how much damage they have really done over the years.

Today it is more important than ever ... View full article

D'Ann Johnson, CBF, Roofers Supply

D'Ann received NACM National's CBF Designation of Excellence Award at the June 2012 Credit Conference and Exposition in Dallas, TX  View photo

June ICEL Meeting Recap
Bankruptcy Basics

by Carolyn Thompson, Meadow Gold Dairies

Sherlyn Olsen returned to help us understand the basics of the bankruptcy process and to give some pointers that will help our companies when dealing with customers who file chapter 7, 11, or 13. Sherlyn is an attorney practicing in the area of creditors' rights in bankruptcy.

She gave us a quick overview of each chapter and who can file; liquidation under chapter 7 for individuals and all types of business; chapter 11 to reorganize a business or for individuals with large amounts of assets and debt; or chapter 13 to structure a payment plan for individuals, which may include a sole proprietorship. She explained the differences of each chapter and the automatic stay. She went through the statements and schedules that are to be filed and showed the types of information provided which we can review to aid us in dealing with an outstanding debt in the bankruptcy or determine... View full article

ICEL Chair Message
Achieve Today

by Shanna Sorge, CCE, Easton Technical Products

As I sit writing my second topic as Chair of ICEL, I thought back to past articles. Those that inspired me were about motivation. I will try to motivate each of you on a monthly basis as that is just as powerful as some credit topics. As credit managers, we need to recharge our batteries every so often and motivate ourselves to continue being the best we can be.

Achieving advancements in your Credit Career isn't complicated, it's easily within your reach. It is as close as.. View full article 

Next ICEL Meeting
Test Your Credit Knowledge

Hosted by Melissa Mickelsen, CBA, Geneva Rock Products, Inc., ICEL Vice-Chair

This exhilarating competition of Credit Jeopardy tests members' knowledge of B2B credit topics including bankruptcy, fraud, law, collections, investigations and more. Teams (by table) battle for spectacular prizes (gift cards! candy!) using their experience, knowledge and common sense.

This Year's Grand Prize, a Kindle Fire e-Reader, will be awarded to one lucky ICEL Member.

Increase your knowledge of the world of business credit (and have fun doing it) by attending this exciting event.

How is your business credit IQ? Attend ICEL's July Meeting and see how you stack up. Register for this event

ICEL Spotlight: 
Lisa Keller, CBA, Peck Striping & Traffic Safety

by Janae Jeffs, CCE, Muir Enterprises

Lisa Keller, CBA, has been a long-time member of ICEL although she has worked for many different companies. Like many of us, Lisa started in Accounts Receivable and worked her way up to credit manager at Metro West Ready Mix. In 2001 she went to work for BMC West as the credit manager of the Orem and Heber locations. After about a year she changed directions and became their Area Human Resources Coordinator for all of Utah. Lisa missed being a credit manager so she accepted the position of credit manager for Altaview Concrete. After a year she move over to Butterfield Lumber (which changed names a couple of times and is now called ProBuild). This spring she moved over to Peck Striping & Traffic Safety as their credit manager.

Lisa is married to Todd Keller and has two sons, Zachary (19) and Alex (13). She attended the University of Utah and SLCC, receiving her certificate in Credit Management from NIC/SLCC and her CBA. The Kellers are avid sports fans, especially the Utes! They love going to the Utes' basketball games. Their boys started going at 2 weeks old. Lisa enjoys camping and hanging out with her family.

Come to ICEL and get to know Lisa!!!

The CreditWise Newsletter invites NACM members to submit articles for upcoming issues. The articles should be based in business and credit management. Articles containing 350 words or more that are published are eligible for NACM Roadmap and CCE Recertification points.

Articles may be submitted to Georgette by email at