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Jun 01 2013
Published by NACM Business Credit Services and ICEL
June 2013

In This Issue
- Be in Sync with Management
- Don't Stop the Play When I have the Ball
- ICEL Chair Message: 10 Email Etiquette Tips
- The Importance of Education
- ICEL Recap: Stop Being Bullied by Bad Customers
- ICEL Spotlight: Rebecca Knaak, Alder Sales Corp

Looking Ahead

Jun 10 - Review Classes for Professional Designation Exams

Jun 13 - ICEL - Generations At Work, Lynn Richardson SPHR, CCP More information and registration

Jul 11 - ICEL - Test Your Credit Knowledge

Aug 21 - Fall Semester Begins View class schedule

SAVE THE DATE! September 20, for the NACM Annual Fall Outing at the Eagleridge Golf Course in North Salt Lake

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



Be in Sync with Management

by Allen Vickers, CCE, A & K Railroad Materials, Inc.

This month a credit manager expressed frustration over an issue that a number of other credit mangers have experienced. "We attach general Terms & Conditions of sales (T&C's) to a credit application and ask customers to update credit applications every 2 or 3 years, or when we update our Terms and Conditions. We have more and more customers refusing to sign the credit application as they do not want to agree to the T & C's. What do you do if customers will not sign your credit application because they do not agree to your Terms and Conditions?  Read full article

Don't Stop the Play When I Have the Ball!

by Erik S. Wright, CBF, Spectrum Engineers, Inc.

How to maintain control of the ball after effectively pulling off the N.O.R. Defense.

There are only a few things that upset me more than when I'm watching my favorite basketball team and with only seconds left, they're a point ahead and they get fouled as they take the ball down the court! Why do the rule books allow this!? Why should a defensive foul take the advantage away from a good drive to the basket? Isn't fouling against the rules anyway! Read full article

ICEL Chair Message

10 Email Etiquette Tips

by Melissa Mickelsen, CBF, Geneva Rock Products, Inc.

Did you know that National Email Week is celebrated in the month of June? Email is becoming an increasingly dominant form of communication in the business world. And, since a whole week has been dedicated to honoring this technology, I thought we would look at 10 tips for improving email communication. Read full article

The Importance of Education

by Whitney Davidson, CBA, Sunroc Building Materials

The evolution of our culture depends on acquired knowledge. When communities began to extend their knowledge beyond the basic skills of communicating, trading, gathering food, religious practices, etc., formal education and schooling eventually followed. Read full article

ICEL Recap

Stop Being Bullied by Bad Customers

by Shane Inglesby, CCE, Geneva Rock Products, Inc.

Nina Flurer, CCE, a regional credit manager with H&E Equipment Services, Inc. presented at the May ICEL meeting. She addressed the topic of how to stop being bullied by bad customers - a topic to which most all credit managers can relate. Read full article

ICEL Spotlight

Rebecca Knaak, Alder Sales Corp.

by D'Ann Johnson, CCE, Roofers Supply

Rebecca started her credit path at the tender age of 19, working for Allred's Heating and Air as an A/R clerk. As time went by, she found herself doing collection calls and moving into more of a credit and collections role. Read full article