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Jul 01 2013
Published by NACM Business Credit Services and ICEL
E-News July 2013

In This Issue
- My Cheese Has Melted
- Doug Darrington, CCE NACM National Instructor of the Year
- The Power of the Huddle - Time Management
- ICEL Recap: Generations at Work
- Nothing Ventured, Nothing Gained
- I was Shocked At How Much I Learned
- I Was Thrilled With Credit Congress
- Want to Kick Your Career into Overdrive

- ICEL Chair Message - Get It Delivered
- ICEL Spotlight: Paul Stott, Sunroc Bldg. Materials

Looking Ahead

Jul 11 - ICEL - Test Your Credit Knowledge More info and registration

Aug 7 - Credit Boot Camp  More info 

Aug 8 - ICEL - In The Trenches. Tales from the credit & collection battlefield from seasoned credit veterans. 

Aug 21 - Fall Semester Begins View class schedule

Sep 9 - Professional Designation Paperwork Deadline for Nov 4 exam

Sep 12 - ICEL Dawn Meehan, Survivor Contestant.

SAVE THE DATE! September 20, for the NACM Annual Fall Outing at the Eaglewood Golf Course in North Salt Lake

Oct 16-18 - Western Region Credit Conference More information

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



My Cheese Has Melted

by Doug Darrington, CCE, Kilgore Companies

One thing I have learned the past three years is that change is inevitable. Between being merged, acquired, expanded, and nearly bankrupt, I find I am in a constant state of change. For someone who is used to consistency and structure, the last few years have been challenging. I either had to cope with the changes and make the best of them or become extinct. Read full article

Doug Darrington, CCE Named NACM National Instructor of the Year

The National Association of Credit Management (NACM National) announced its Honors & Awards Program recipients during the General Session of its 117th Credit Congress and Exposition in Las Vegas on May 20th. The 2013 Instructor of the Year Award was presented to Douglas Darrington, CCE, Credit Manager, Kilgore Companies, Magna, Utah. . . Read full article

The Power of a Huddle

The Time Management Challenge

by Shane Inglesby, CCE, Geneva Rock Products, Inc.

It is a common practice in football. It is not uncommon to see it take place during basketball. Although not as frequent and does not involve all of the participating players, it even occurs in baseball. The event that I am talking about is a "huddle." Read full article

ICEL Recap

Generations at Work

by Janae Jeffs, CCE, Muir Enterprises

June's ICEL meeting was presented by Lynn Richardson SPHR, CCF, a former Vice President of Human Resources for SOS Employment Group. He is currently retired. His insight and experiences made for a very informative meeting.

In the workplace there are diverse generations that need to be manage. . . read full article

Credit Conferences

Nothing Ventured, Nothing Gained

by Shane Inglesby, CCE, Geneva Rock Products, Inc.

Twice a year NACM National and the Western Region of NACM make available two quality conferences for credit managers to attend - Credit Congress and Western Region Credit Conference. Great effort is made to ensure quality presenters are enlisted to motivate and educate credit professionals to become even better employees. . . Read full article

I Was Shocked At How Much I Learned

by Carol Watters, Burton Lumber

My name is Carol Watters and I have worked for Burton Lumber in Utah for 20 years. I have, in previous years, attended Western Regional Conference and have come away with a great experience and always learned new tricks of the trade. I have always wanted to go to National Credit Congress, but for one reason or another, it never worked out. This year I was able to go to Las Vegas for National Credit Congress with two of my co-workers, my corporate credit manager, and another branch credit person like me. . . Read full article

I Was Thrilled With Credit Congress

by Marty Shaw, Hoj Engineering

Credit Congress started off with keynote speaker Terry Jones and followed up on the second day with Jeffrey Ma. I was in awe the whole time. If I listened to nothing else at this conference, it was time well spent listening to these two keynote speakers. Yes, they talked about their success, but they also talked about their failures and how they learned from their failures. You could hear people collectively holding their breath when . . . Read full article

Want to Kick Your Career into Overdrive?

by Whitney Davidson, CBA, Sunroc Building Matterials

Consider a classroom! NACM/ICEL offers scholarships to members interested in heading back to school to learn more about Business Law, Principles of Business Credit, Accounting, Credit Law, and Financial Analysis. Or, maybe you are interested in moving toward accreditation.

NACM Scholarships cover class tuition.

ICEL Scholarships cover class tuition or professional designation exam fees. (ICEL requires 1 full year of ICEL membership and 80% meeting attendance.)

Class Schedule:

Scholarship applicants must pass the course with a C or better grade. See scholarship application for more information.

Scholarship application deadline for Fall 2013 Semester is August 8, 2013. Contact Georgette Bevan, CCE, for more information. 801-433-6116 or gbevan@nacmint.com

ICEL Chair Message

Get It Delivered: 10 Guidelines for Properly Addressing Mail

by Melissa Mickelsen, CBF, Geneva Rock Products, Inc.

The United States Postal Service estimates that 25% of all mail pieces have something wrong with the address such as an incorrect ZIP code or missing suite number. And while these mail pieces are usually still delivered, they are most often delayed. The quicker your customer receives his invoice, the quicker he can pay you. And, a customer cannot pay an invoice that he does not receive at all. Letters that follow the U.S. Postal Service addressing guidelines are processed more efficiently and are more likely to reach your customer in a timely manner; hopefully ensuring that you receive payments in a more timely manner as well.

Most of us have been sending mail throughout our lives and many of the addressing guidelines are second nature or common sense. But, there are a few guidelines that may not be so commonly known . . . Read full article

ICEL Spotlight

Paul Stott, Sunroc Building Materials

by DeAnna Leahy, CCE, Sunroc Corporation

Paul B. Stott is a new member this year of both NACM and ICEL. Paul has been working as a credit manager for Sunroc Building Materials since January, 2013. He is responsible for Sunroc's southern area locations, which includes Utah County, as well as Cedar City and St. George.

The thing he enjoys most about his job is working out solutions with customers and salesmen on accounts. He does not enjoy having to turn accounts over to collections when he knows the customers are already struggling . . . Read full article