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Looking Ahead
Dec 4 - Fraud Identity Theft Seminar
More information
Dec 10 - FREE Training NACM Services Including the new credit reporting system. More information and registration
Dec 12 - ICEL Christmas Program with Slickrock Gypsies. ICEL is supporting Candy Cane Corner again this year. Your donations of new unwrapped items for these families are appreciated. Cash donations are also welcome.
Jan 13 - Spring Semester Classes Begin January 13 Class Schedule
Jun 8-11, 2014 - Credit Congress in Orlando, FL.. Special savings when you register by December 13, 2013. More information
CONGRATULATIONS!
New NACM Professional Designation Holders:
Jo Anne Mills, CCE, Deseret Book/LDS Living
Heidi Krum, CBF, Huish Outdoors LLC
Ryan Palmer, CBF, ProBuild
Why should I submit potential members to NACM?"
Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info
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Three Keys to Business Relationships
by D'Ann Johnson, CCE, Roofers Supply
Let's be real here. The real test is how to achieve a relationship with someone you've just met over the phone. . . read full article
Willingness & Ability - Customer Requests
by Scott Miller, WEX Bank
Understanding and Addressing Customer Requests for Additional Credit. As credit professionals, we are often approached by customers who ask for additional credit. Read full article
Saying Thank You
by Rebecca Poulsen, CCE, Henriksen/Butler & Spacesaver Intermountain
In his book, A Simple Act of Gratitude, John Kralik shares his decision to say thank you to 365 people. His life had hit rock bottom and while sitting on a mountain in California on New Year's Eve he had two thoughts come to him. The first was a voice that said, "Until you learn to be . . . read full article
Count Your Blessings Instead of Sheep
by Melissa Mickelsen, CCE, Geneva Rock Products, Inc.
"If you're worried and you can't sleep, just count your blessings instead of sheep and you'll fall asleep counting your blessings." For instance, we all have challenges that we face at work, including challenging co-workers, but for the most part . . . read full article
Next ICEL Meeting
December 12, 2013
Back by popular demand, the Slickrock Gypsies will perform at
our Christmas luncheon. This will be their third appearance at ICEL and
they have always been warmly received as they share their talents and spread
Christmas cheer. More information
Christmas Charity - Candy Cane Corner
by Shane Inglesby, CCE, Geneva Rock Products, Inc.
ICEL is supporting Candy Cane Corner for our annual Christmas service project. Please plan to help by bringing new unwrapped gifts, including toys and/or clothing items, to our meeting on Thursday, December 12th. Cash donations will also be accepted. The wish list for needed items . . . More information
Crucial Accountability
by D'Ann Johnson, CCE, Roofers Supply
Have you ever had to address a problem or a tense situation only to be greeted with a brick wall? Chase presented several scenarios to demonstrate how to circumnavigate the pit falls of apathy and miscommunication between co-workers and management. The first scenario dealt with a manager who was having difficulty . . . read full article
Starting from Zero on #SocialMedia
by Shanna Smith, CCE, Easton Technical Products
Credit managers have more tools at their fingertips than ever before. They don't have to be in the same city or state as the person they are trying to locate. People have developed this habit of logging in or checking in with Facebook or Twitter. They are leaving a trail of digital bread crumbs without even knowing it. Read full article
Credit Confessions
by Mary Jane McIntosh, CBA, Henderson Wheel
I have always told everyone that when a solicitor calls trying to sell us ribbons, or office products, or subscriptions that we need to politely say, "we are not interested" and hang up. Well I got duped. Read full article
ICEL Spotlight:
Rhonda Calwell
by Ryan Palmer, CBF, ProBuild
Rhonda Calwell is a Utah transplant from California. She moved here 2 years ago, which is a good call because she LOVES the snow and wishes it would come sooner rather than later. Rhonda is currently working on her final class to be eligible to sit for the CBA exam next year and we wish her the best in this endeavor. Read full article
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