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Dec 01 2013
Published by NACM Business Credit Services and ICEL 
E-News December 2013

In This Issue
- 3 Keys to Business Relationships
- Willingness & Ability - Customer Requests
- Saying Thank You
- Count Your Blessings Instead of Sheep
- Next ICEL Meeting
- Christmas Service Project, Candy Cane Corner
- ICEL Meeting Recap: Crucial Accountability
- Starting from Zero on #SocialMedia
- CSI: Credit Specialist Investigations
- ICEL Spotlight: Rhonda Calwell, Komatsu Equipment

Looking Ahead

Dec 4 - Fraud Identity Theft Seminar
More information

Dec 10 - FREE Training NACM Services
Including the new credit reporting system. More information and registration 

Dec 12 - ICEL Christmas Program with Slickrock Gypsies. ICEL is supporting Candy Cane Corner  again this year. Your donations of new unwrapped items for these families are appreciated. Cash donations are also welcome. 

Jan 13 - Spring Semester Classes Begin January 13 Class Schedule

Jun 8-11, 2014 - Credit Congress in Orlando, FL.. Special savings when you register by December 13, 2013. More information  

New NACM Professional Designation Holders:

Jo Anne Mills, CCE, Deseret Book/LDS Living 
Heidi Krum, CBF, Huish Outdoors LLC 
Ryan Palmer, CBF, ProBuild 

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



Three Keys to Business Relationships

by D'Ann Johnson, CCE, Roofers Supply

Let's be real here. The real test is how to achieve a relationship with someone you've just met over the phone. . . read full article

Willingness & Ability - Customer Requests

by Scott Miller, WEX Bank

Understanding and Addressing Customer Requests for Additional Credit. As credit professionals, we are often approached by customers who ask for additional credit. Read full article

Saying Thank You

by Rebecca Poulsen, CCE, Henriksen/Butler & Spacesaver Intermountain

In his book, A Simple Act of Gratitude, John Kralik shares his decision to say thank you to 365 people. His life had hit rock bottom and while sitting on a mountain in California on New Year's Eve he had two thoughts come to him. The first was a voice that said, "Until you learn to be . . . read full article

Count Your Blessings Instead of Sheep

by Melissa Mickelsen, CCE, Geneva Rock Products, Inc.

"If you're worried and you can't sleep, just count your blessings instead of sheep and you'll fall asleep counting your blessings."  For instance, we all have challenges that we face at work, including challenging co-workers, but for the most part . . . read full article

Next ICEL Meeting

December 12, 2013

Back by popular demand, the Slickrock Gypsies will perform at our Christmas luncheon.  This will be their third appearance at ICEL and they have always been warmly received as they share their talents and spread Christmas cheer. More information

Christmas Charity - Candy Cane Corner

by Shane Inglesby, CCE, Geneva Rock Products, Inc.

ICEL is supporting Candy Cane Corner for our annual Christmas service project. Please plan to help by bringing new unwrapped gifts, including toys and/or clothing items, to our meeting on Thursday, December 12th. Cash donations will also be accepted. The wish list for needed items . . . More information

Crucial Accountability

by D'Ann Johnson, CCE, Roofers Supply

Have you ever had to address a problem or a tense situation only to be greeted with a brick wall? Chase presented several scenarios to demonstrate how to circumnavigate the pit falls of apathy and miscommunication between co-workers and management. The first scenario dealt with a manager who was having difficulty . . . read full article

Starting from Zero on #SocialMedia

by Shanna Smith, CCE, Easton Technical Products

Credit managers have more tools at their fingertips than ever before.  They don't have to be in the same city or state as the person they are trying to locate. People have developed this habit of logging in or checking in with Facebook or Twitter. They are leaving a trail of digital bread crumbs without even knowing it.  Read full article

Credit Confessions

by Mary Jane McIntosh, CBA, Henderson Wheel

I have always told everyone that when a solicitor calls trying to sell us ribbons, or office products, or subscriptions that we need to politely say, "we are not interested" and hang up. Well I got duped.  Read full article     

ICEL Spotlight:

Rhonda Calwell

by Ryan Palmer, CBF, ProBuild

Rhonda Calwell is a Utah transplant from California. She moved here 2 years ago, which is a good call because she LOVES the snow and wishes it would come sooner rather than later. Rhonda is currently working on her final class to be eligible to sit for the CBA exam next year and we wish her the best in this endeavor. Read full article