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Jun 01 2014
Published by NACM Business Credit Services and ICEL 
E-News June 2014

In This Issue
- Credit Drives the Economy
- Don't Skip Dessert
- Honey or Vinegar?
- Credit Congratulations!
- ICEL Meeting Recap: Annual Economic Update
- Credit Confessions
- ICEL Spotlight: Lenette Phipps, CBA, Community Controls

Looking Ahead


Jun 4 - Credit Boot Camp
Basic Training in Credit & Collections
More info and registration

Jun 8 - 11 NACM National Credit Congress & Expo
 in Orlando, Florida. More info 

Jun 12 - ICEL - Time Management: Speaker Darrel Parke more info and registration

Jul 10 - ICEL - Test Your Credit Knowledge

Sep 15 - Professional Designation Paperwork Deadline for Nov 10 exam.

Sep 19 - NACM Fall Outing and Golf Tournament  Dinner Prizes and Fun 


Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



Credit Drives the Economy

by Kelly Passey, Plastic Specialties, Inc.

The world revolves around credit. My company and I are a very small part of it, but still a very important part. It would be nice to live in a "cash" world-order something, pay cash, get your order, done. Everyone is happy.

This is so not the case in our "real" world. Credit is a huge part of business and as an owner of a manufacturing . . . Read full article   


ICEL Chair Message

Don't Skip Dessert

by Shane Inglesby, CCE. Geneva Rock Products, Inc.

Periodically I enjoy indulging in a good buffet. I love the variety of food that is offered and the fact that I can choose what I want, when I want and the portion that I want. Typically, before I even fill my first plate (notice, I said first), I will check out the dessert section of the buffet to see what is offered. These temptations often drive my dining "strategy" for the course of the meal as I do not want to miss tasty conclusions that can offer . . . Read full article


Honey or Vinegar?

by Sandi Smith, Chris & Dicks, Countertops & Cabinets, LLC

Thirty years ago when I found myself picking up the phone and saying to the person on the other end "Hi, this is Sandi from Hayes Brothers. I'm calling regarding your past due account," I didn't realize that that was the turning point of my adult career. Not one credit . . . Read full article   


Credit Congratulations

by Ryan Wangsgard, CBA, Crescent Electric Supply

You have made it through the first half of the year, hopefully with much success. If you feel that you haven't been as successful as you want to be, don't worry. You have the whole second half of the year to change that. Taking some time now to recharge your . . . Read full article     


ICEL Meeting Recap:
Annual Economic Update

by Erik Wright, CBF, Spectrum Engineers, Inc. 

This month was our Executive Appreciation Luncheon where ICEL members and their employers all had the exclusive privilege to hear from the distinguished Director of the University of Utah Bureau of Economic and Business Research, James Wood. His insight into Utah's housing, construction, and real estate markets helped us have a better understanding of Utah's overall current economic . . . Read full article 


Credit Confessions

Like many of you, I use a headset when talking on the phone. This way I am free to access my computer or walk into another room and get a file or process a payment on our credit card terminal. My head set has a pretty long range on it, so I've actually gone out to the mail box to check and see if a customer's check has arrived ("the check is in the mail") while talking with them on the phone. This freedom of movement was put to the test one afternoon. Read full article 

ICEL Spotlight: Lenette Phipps, CBA, Community Controls

by Ryan Palmer, CBF, LKL Associates

Lenette is the Office Manager at Community Control where she is also A/R Credit & Collections and the A/P Manager. Before going to Community Control she was the credit manager at Louis and Company, over Utah and Idaho.

She received her Associate Degree in Accounting, her certification in Finance and Credit from Salt Lake Community College and her Certified Business Associate (CBA) from NACM National in 2000. Read full article