Newsletters

In This Issue
- How To Get A Response To Your Emails
- The Right Questions?
- Credit Card Liability Shift
- Work-Home Balance
- ICEL Recap: In The Trenches
- The Greater Impact of Your "Yes Sandwich"

Looking Ahead

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info

How to Get a Response to Your Emails

by Tyler Steenblik, CCE, YESCO

Every day in every way, I'm getting better and better! So someone said. As for me, getting better in every way is much too dramatic. I'd rather think that I made progress in some small way once in a while. I am getting better in one aspect of my life thanks to attending a class at the NACM Credit Congress in St. Louis. The class was put on by Karen E. Purves of Innovative Impact. She spoke on how to write and format emails that get responses. She called it, "Response Ability." The science behind this subject is fascinating and often counter-intuitive. Read full article 

*** Time to budget for Credit Congress 2016 

ICEL Chair Message:
The Right Questions? 

by Erik Wright, CCE, Spectrum Engineers

Credit Card Liability Shift? 

You may have heard there's a change coming to the way many businesses accept card payments. The U.S. is in the process of transitioning away from the magnetic stripe cards we're all familiar with, and moving toward installing small microchips into the cards - also known as chip-and-sign. If you've already upgraded your terminals or Point of Sale System to accept these new cards, which are inserted into a slot and not swiped, then you're ahead of the game. If not or if you've never heard about this switch, then you're not alone - but time is winding down. Read full article  

Work-Home Balance

by Ryan Palmer, CCE, LKL Associates

One of the hardest things I deal with is leaving work at home. I don't necessarily bring work assignments home with me, but the thoughts of work and my customers are always going through my mind. I think it drives my wife crazy because if I have a customer who weighs heavily on my mind I have a hard time focusing on being at home. It has taken a lot of work on my end, but I've been able, for the most part, to leave work at work and focus on home. Read full article  

ICEL Recap:
In The Trenches

by Ryan Palmer, CCE, LKL Associates

On August 13th, we had the pleasure of hearing from our credit management colleagues Tammi Russell CCE, KSL Broadcasting, April Tanner CCE, Kimball Equipment Company, and Joanne Martin CCE, LKL Associates.

Tammi kicked things off by relating a personal experience where she believed there was a personality conflict with a younger co-worker. She came to understand . . . Read full article 

down. Read full article  

The Greater Impact of Your "Yes Sandwich"

by Nadia Bilchik, CNN

For many of us, turning down a request or invitation can be extremely difficult. We may find ourselves worrying that we'll be seen as selfish or uncaring. But the reality is, we need to maintain healthy boundaries. We cannot possibly say "yes" to every request and invitation that comes our way, and if we try to do that, we'll only burn ourselves out. With that in mind, one approach that can make saying "no" more bearable is what I like to call the "Yes Sandwich."
Read full article