Quick Contact

Are you missing valuable credit information on those you deal with?

Find out what information is available. Just complete the form below and we will contact you.




Re-Type Code:

Refer Potential Members

Why should I submit potential members to NACM?

Are you tired of dealing with
credit reference requests?

Direct the requesting company info to NACM. As a member they will have access to our reports. You will get fewer credit reference requests and their information will be added to your NACM reports.

Connect With Us


< back to Newsletters
Sep 01 2015
Published by NACM Business Credit Services and ICEL 
E-News September 2015

In This Issue
- How To Get A Response To Your Emails
- The Right Questions?
- Credit Card Liability Shift
- Work-Home Balance
- ICEL Recap: In The Trenches
- The Greater Impact of Your "Yes Sandwich"

Looking Ahead

Sept 10 - ICEL: What You Can & Can't Ask
More info and registration

Sep 14 - Professional Designation Paperwork Dealine for 11/9/2015 Exam.

Sep 18 - FABULOUS FALL Outing & Golf Tournament - Davis Park Golf Course/Nicholls Park  
More info & registration

Oct 7 - Application, Guarantees and Mechanics' Lien Seminars
More info & registration

Oct 14 - Western Region Credit Conference
More info 

Nov 9 - Professional Designation Exams
(paperwork deadline Sept 14)

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



How to Get a Response to Your Emails

by Tyler Steenblik, CCE, YESCO

Every day in every way, I'm getting better and better! So someone said. As for me, getting better in every way is much too dramatic. I'd rather think that I made progress in some small way once in a while. I am getting better in one aspect of my life thanks to attending a class at the NACM Credit Congress in St. Louis. The class was put on by Karen E. Purves of Innovative Impact. She spoke on how to write and format emails that get responses. She called it, "Response Ability." The science behind this subject is fascinating and often counter-intuitive. Read full article 

*** Time to budget for Credit Congress 2016 

ICEL Chair Message:

The Right Questions? 

by Erik Wright, CCE, Spectrum Engineers

Voltaire, the French writer and theorist famous for his wit and critical thinking once cleverly said, "Judge a man by his questions rather than his answers." However, in business, ones answers or solutions to problems are largely the bases for which opinions of competency, ability, and aptitude are formed. Therefore, having the right answer or solution when tasked with a problem is always critical. But, what if you don't have the answer when first approached? I think the appropriate response to this can be summed up by the phrase coined by the anthropologist Claude Levi-Strauss, "The wise man doesn't give the right answers, he poses the right questions." Read full article     

Credit Card Liability Shift? 

You may have heard there's a change coming to the way many businesses accept card payments. The U.S. is in the process of transitioning away from the magnetic stripe cards we're all familiar with, and moving toward installing small microchips into the cards - also known as chip-and-sign. If you've already upgraded your terminals or Point of Sale System to accept these new cards, which are inserted into a slot and not swiped, then you're ahead of the game. If not or if you've never heard about this switch, then you're not alone - but time is winding down. Read full article  

Work-Home Balance

by Ryan Palmer, CCE, LKL Associates

One of the hardest things I deal with is leaving work at home. I don't necessarily bring work assignments home with me, but the thoughts of work and my customers are always going through my mind. I think it drives my wife crazy because if I have a customer who weighs heavily on my mind I have a hard time focusing on being at home. It has taken a lot of work on my end, but I've been able, for the most part, to leave work at work and focus on home. Read full article  

ICEL Recap:
In The Trenches

by Ryan Palmer, CCE, LKL Associates

On August 13th, we had the pleasure of hearing from our credit management colleagues Tammi Russell CCE, KSL Broadcasting, April Tanner CCE, Kimball Equipment Company, and Joanne Martin CCE, LKL Associates.

Tammi kicked things off by relating a personal experience where she believed there was a personality conflict with a younger co-worker. She came to understand . . . Read full article 

down. Read full article  

The Greater Impact of Your "Yes Sandwich"

by Nadia Bilchik, CNN

For many of us, turning down a request or invitation can be extremely difficult. We may find ourselves worrying that we'll be seen as selfish or uncaring. But the reality is, we need to maintain healthy boundaries. We cannot possibly say "yes" to every request and invitation that comes our way, and if we try to do that, we'll only burn ourselves out. With that in mind, one approach that can make saying "no" more bearable is what I like to call the "Yes Sandwich."
Read full article