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Mar 01 2016 12 Tips for Using Text Messaging in Business |
The instant communication that text messaging provides is
extremely alluring and satisfying, and texting is already becoming a standard
method of communication, even in the business world. However, just as with
any other form of communication, texting brings its own set of
challenges. Below are some tips on how to best use text messaging in a
business setting.
3. Sign your text if you're not 100% positive the
recipient has your number saved as a contact in their phone. Adding your name
to the end of a text avoids any questions and can save you both time in the
end. 4. Avoid using abbreviations and emoticons in a business setting. Not everyone will understand an abbreviation, leading to potentially awkward situations or confusion. Abbreviations and emoticons can also seem unprofessional, so they should be used very sparingly, if at all, in the business world.
5. Never use a text message to communicate bad news. Text messages leave too much to interpretation and the tone of a message can be easily misunderstood. Bad news should always be delivered in a way that allows for sensitivity and in a way that cannot be misconstrued.
7. Be aware of tone, and always use please and thank you. Use complete sentences to avoid sounding abrupt. Proper use of please and thank you demonstrates respect for the individual and their time.
9. Avoid sending unnecessary texts to business
contacts and remember that texts can be interruptions. Most of us have our
phone within arm's reach at all times and we've been conditioned to check it
whenever we hear the ping that signals a new message. This can easily
throw off a good work flow. Be mindful and respectful of others' schedules
and time, and ensure the text you're sending is needed. 10. Avoid sending texts after business hours. Obviously, this is only applicable in a business setting, but because we always have our phones with us, it's not fair to pull someone away from family time, a hobby or some other activity for a business text after hours if it's not absolutely necessary. 11. Return texts timely. One of the benefits of using text messaging is instant communication. When possible and appropriate, make an effort to return a text message in a timely manner to avoid frustration on the other end.
Text messaging is a valuable communication tool that allows for a quick and concise relay of information, but it must be used wisely to avoid confusion or frustration. Taking an extra moment or two to review and verify before hitting send will allow texting to be used effectively and professionally in a business setting.
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