Everybody
Has a
name
Some are
different
Some the
same
Some are
short
Some are
long
All are
right
None are
wrong
I like my
name
It's
special to me
It's
exactly who
I want to
be!
-author
unknown
In the 1980's t.v. series, Cheers, the show starts
out with the theme song singing,
"Wouldn't
you like to get away?
Sometimes
you want to go where everybody knows your name,
And
they're always glad you came.
You
wanna be where you can see, our troubles are all the same.
You
wanna be where everybody knows your name."
- Gary Portnoy and Judy Hart Angelo
On most of the episodes, right after the theme
song played, one of the characters would enter the bar and everyone would call
out that person's name. "Hi Norm" (or whomever just entered). Hearing our name makes us feel more valued,
respected and cared about. This is why
we enjoy going home to family and friends who know us and call us by our name.
Many years ago, I went to the bank to deposit a
check. The bank teller addressed me by name and asked if there was anything
else they could help me with. I remember
that incident and how it made me feel that the teller took the time to read my
name on the check and call me by my name. Since then, I've tried to remember to address people who are serving me
by their name. I will follow with a thank you, have a nice day or whatever
seems appropriate for the situation. Usually the person is caught off guard and
then smiles. Being addressed by our name leaves a positive and lasting
impression.
Using someone's name in a conversation provides a
powerful association for them to remember you by, it gets their attention, they
will listen closer to what you are saying and it makes you seem more caring.
It also makes them feel important.
Now
admittedly, I'm bad at remembering names. I've even found my mind going
completely blank when telling a story about someone and cannot remember that
person's name. There are some tactics that can be used to help us remember a
name. When you are introduced to someone, silently repeat their name 3 times
and create a mental picture of something that reminds you of them. The picture does not have to be something
associated with them, but something that helps you remember them. I've even used something as simple as, "Sally
looks like a schoolteacher." Always end your conversation with this person by
saying their name.
Often in our accounting positions our interactions with customers are through phone or email. This does not mean that we do not need to remember someone's name or
use it in our conversation with them. When you are talking to someone on the phone, remember their name when
they say it. I will typically write it down. Then when your conversation is over with, repeat their name and let them
know you will follow up, take care of whatever they need, etc. If you are emailing, address them by
name. If they have emailed you before
and you see that they spell their name differently, take note of that and be
sure to spell it correctly in future emails to them.
In short, people just wanted to be treated with
respect and saying their name is the best way to do that.
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