For
many of us January is a time
of reflection and resolution both personally and professionally. It's a
time when we take stock of what is working and what isn't, where we are and
where we would like to be. As professionals, we should all strive to be
the best that we can be. Luckily, we have been provided with national Ethics
& Standards that can help us be just that every day.
The
function of the credit department may vary from company to company, but the overall
goal remains the same - to protect the assets of our company while promoting
sales and growth. This is not always an easy task! We all have customers,
both internal and external, that for whatever reason we simply don't click
with, and situations that seem almost impossible to turn into a win-win for all
parties. When these occur, refer to those Ethics & Standards and our
path becomes more clear.
Credit professionals pledge to:
- Adhere to the highest standards of integrity, trust,
fairness, personal and professional behavior in all business dealings.
- Negotiate verbal or written credit agreements, contracts,
assignments, and/or transfers with honesty, fairness, and due diligence to and
for the
- benefit of all parties.
- Render reasonable assistance, cooperating with
impartiality and without bias or prejudice, to debtors, third parties, and
other credit professionals.
- Exchange appropriate, historical and current factual
information to support the process of independent credit decisions.
- Exercise due diligence as required to prevent unlawful or
improper disclosure to third parties.
- Disclose any potential conflict in all business dealings.
When
we act with integrity, it becomes apparent to those around us that we will do
what is best for all parties. It is easy in the heat of a moment to forget that
the person sitting across the desk from us has their own unique
perspective. At those times it is human nature to want to "win" and that
can lead to actions that we may regret. When we remind ourselves of the
Ethics & Standards of the credit professional, we are much less likely to
act inappropriately and much more likely to resolve conflicts in a way that
satisfies all parties. The same is true of our relationships within the
credit community. When we attend industry group meetings, seminars and
ICEL, we forge relationships and trust and adhere to the high standards that
have been set.
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