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Oct 01 2015
Published by NACM Business Credit Services and ICEL 
E-News October 2015

In This Issue
- Know When to Hold 'em . . .
- It's How You Say It and What Is Said!
- Credit Managers Can Help Spot Terrorism
- ICEL Recap: What you Can and Can't Ask
- ICEL Spotlight: Rebecca Mullins, CCE, Ferguson Enterprises

Looking Ahead


Oct 7 - Application, Guarantees
Mechanics' Lien Seminars

More info & registration

Oct 14 - Western Region Credit Conference
More info 

Nov 9 - Professional Designation Exams

Nov 12 - ICEL - Living Life with Intention  More Info 

Dec 3 - Fraud, Identity Theft, Are You Selling to Terrorists Seminar
More information 


Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



Know When to Hold 'em . . .

by Shane Norman, CCE, Wheeler Machinery

When making difficult credit decisions the lyrics to a famous song come to mind sung by Kenny Rogers . . . 

He said, "If you're gonna play the game, boy
You gotta learn to play it right

You've got to know when to hold 'em
Know when to fold 'em
Know when to walk away
And know when to run
Read full article  

It's How You Say It and What Is Said!

by Mary Jane McIntosh, CBA, Henderson Wheel & Warehouse

I have always enjoyed going to Credit Congress. The classes I have attended, for the most part, have always been beneficial to me and my job. One class I attended was on communications and getting results. Here are a few pointers from the class that you may enjoy and maybe helpful to you every day, as they have been to me.

The 3 keys to being a great leader are COMMUNICATION, COMMUNICATION, COMMUNICATION! Communication is the flow of information between people, and is a very important part of the workplace. It is a skill and should be  Read full article 


Credit Managers Can Help Spot Terrorism

by Georgette Bevan, CCE, NACM Business Credit Services

FBI Agent Bunny Gooch spoke to Industry Credit Groups to share very important information for private sector suppliers. As a credit manager, you are in a position to identify situations that "don't fit right." It falls right into that "gut feel" credit managers sometimes get when evaluating a potential new sale. If a potential customer asks a lot questions or doesn't know much about the product they want to purchase, be suspicious! If it doesn't seem to be the a logical purchase for this type customer, or if they want a large quantity of product that may be used in illicit and terrorist purposes, BE CONCERNED and report it. Read full article 

ICEL Recap
What You Can and Can't Ask

by Mark Jones, Geneva Rock Products, Inc.

Tom Cannon, HR Manager, Clyde Companies, opened the training by regaling us with a quick insight to his life, at which point he explained the pitfalls of becoming too friendly in an interview process. Tom then began to explain the biggest challenge during an interview which most of us face is discrimination. Read full article 

ICEL Spotlight
Rebecca Mullins, CCE, Ferguson Enterprises

by DeAnna Leahy, CCE, Sunroc Corp.

I am excited to welcome Rebecca Mullins back to ICEL! She is the Credit Manager for Ferguson Enterprises - Ferguson Waterworks in Salt Lake City. Before working for Ferguson, Rebecca worked at The Dannon Company as Credit Analyst and Codale Electric Supply as the Credit Manager. Read full article