Newsletters

In This Issue

- Emailing? Texting? You Are Being Judged!
- Extraordinary Productivity
- Got Stress??
- Coloring Your Success
- UTA - End to End Solution
- Understanding Gender Differences When Negotiating

Looking Ahead

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info

Emailing? Texting? You Are Being Judged!

by Shane Inglesby, CCE, Geneva Rock Products, Inc.

Most individuals as they get ready for the day, will make an effort to ensure they are presentable before they leave home and that nothing is out of place. Why the attention to such detail? As much as we hate to admit it, judgments are made about an individual simply by looking at how they present themselves. Those who acknowledge this fact of life usually confirm they try . . . read full article 

ICEL Chair Message:
Extraordinary Productivity

by Shane Norman, CCE, Wheeler Machinery 

I have heard it said . . . don't get caught up in the thick or thin of things. Sometimes we lose sight of the forest as we can't see past the trees. In the past I have written about the "overwhelmed credit/collections person." Attributing to the busyness of our day are a lot of thin things. By thin, I think of urgent, yet not a high priority compared to a lot of other items that need to be completed/checked off of the . . . read full article  

Got Stress??

by Mary Jane McIntosh, CBA, Henderson Wheel

I attended a couple of classes at Credit Congress this past June that were presented by Rita Emmett. One of those classes was on reducing stress and burnout. Let me share with you some of her ideas and solutions to this overwhelming problem we all face. Back when our grandparents, and even great grandparents had stress, it was more of a survival skill during brief, life threatening situations. Once the danger had passed . . . read full article  
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Coloring Your Success

by Doug Darrington, CCE, Kilgore Companies

One of the sessions I attended at Credit Congress in Vegas was a presentation by Diana Crowe entitled, "Coloring Your Success - The Power of Persuasion." When I read the synopsis of the session I thought to myself, "Why can't everyone think like me?" For one thing, I am the boss. For another, I am the husband and father. For these two reasons, I am always right. Well, you can image how far that goes or doesn't go in managing a team or managing your life in general . . . read full article  

UTA - End to End Solution

UTA and Dade System's AR Automation goes well beyond traditional lockbox offerings by providing a complete end-to-end solution. Whether you are capturing payments in the field with a mobile device, in your own mailroom, through a customer portal or with an existing lockbox provider, allow us to help you automate the matching of payments to open receivables and process straight through without any exceptions. more info 

ICEL Recap:
Understanding Gender Differences When Negotiating
by D'Ann Johnson, CCE, Roofers Supply

Professor James Holbrook and Adjunct Professor Stacy Roberts, instructors of negotiation at the University of Utah S.J. Quinney Law School, drew our attention to the difference between how the male and female brains are hardwired to receive and process information. Many of these processes are genetic while others are considered to be the result of "implicit bias" - the involuntary effect of perception. These are ingrained in our psyche from birth and are social/cultural in nature . . . read full article