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Oct 01 2016
Published by NACM Business Credit Services and ICEL 
E-News October 2016

In This Issue
- A Little Compassion, Please!
- Are You On Cruise Control?
- Effective Credit Committees
- A Big Success for Me & My Company
- Wag More - Bark Less!
- ICEL Recap: Don't Take It Personally! And Much More

Looking Ahead


Oct 12-14 Western Region Credit Conference info 

Oct 13 - ICEL - Truly Understanding Customers with "Job" Thinking" Speaker: Jeff Simpson, President, Deseret Book Company Info and registration  

Oct 21 - NACM Online
Free Training - learn how to access all credit reports online, account monitoring, alerts and more . . . more info

Oct 27 - Mechanics' Lien & Bond Seminar 
Speaker: Dana Farmer, LienCounsel
Info and registration 

Nov 7 - Professional Designation Exams

Nov 10 - ICEL 3 Keys to Moving Forward Through Fear and Hesitation - Kris Belcher
NOTE: Meeting held at NACM Offices
Info and registration 

Nov 21 - Credit Boot Camp - Credit & Collections is a battlefield - are you ready to face it? We can help! Info and registration 

 - Credit and A/R Legal Issues with speakers Scott Blakeley and David Mannion, Attorneys at Blakeley LLP. A full day seminar of hot legal topics in credit management. More info 

Dec 8 - ICEL - Christmas Meeting with Hypnotist and magician Mont Dutson
and Candy Cane Corner Charity Drive Info 


Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



A Little Compassion, Please!

by Tyler Steenblik, CCE, Young Electric Sign Co.

I recently had an experience which made me sit up and remember that a little compassion goes a long way.

A long overdue payment was being disputed. There was plenty of information stirring up the pot. I became involved when the pot was already stirred, and I soon found myself caught in the whirlwind. Finally, after speaking with my customer two or three times with no resolution . . . read full article   


ICEL Chair Message:
Are You On Cruise Control?

by Shane Norman, CCE, Wheeler Machinery 

When driving on the freeway to Southern Utah, I use my cruise control. If I'm not careful I can bore myself to death by falling asleep at the wheel as driving this way is easy, comfortable, and requires little effort on my part. After years at our jobs, we can easily fall into the cruise control trap . . . read full article  


Effective Credit Committees

by Susan Archibeque, CCE, Nicholas & Co.

I was a session speaker at the NACM Annual Credit Congress in June, 2016. In the session: The Challenge Of Overridden Credit Decisions, I shared with the audience some of the changes we made at Nicholas and Company that I believe contributed to our success in changing the culture of our company from one of "The blame game" to a collaborative team working together toward common goals and objectives . . . read full article  

A Big Success for Me & My Company

by Barbara Mackay

The opportunity for me to attend NACM Credit Congress is rare. However, this year, due to a partial scholarship through NACM National and the scholarships offered through ICEL, I was able to attend. Also, saving pennies and dimes helped pave the way! As usual when I received my program brochure, I looked it over and over . . . read full article   

Wag More - Bark Less!

by Jo Anne Mills, CCE, Deseret Book Company

At this year's Credit Congress I had the opportunity to attend a class titled "Wag More, Bark Less" presented by Karen Purves. No, it wasn't instructions for training your dog. It was about reducing negativity in the work place. You might ask why should you should care about reducing negativity. Negativity affects . . . read full article 

ICEL Recap:
Don't Take It Personally! And Much More . . .
by Melissa Mickelsen, CCE, Geneva Rock Products, Inc.

At the September ICEL meeting, attendees were treated to advice and insight from three of ICEL's seasoned veterans. They provided valuable information about what makes their jobs easier, what they've learned along the way and even some pitfalls to avoid.

Lisa Keller, CCE, with Peterson Plumbing Supply, shared her top five things for credit managers to remember . . .  read full article