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May 01 2017
E-News May 2017

In This Issue
- What Makes a Great Manager?
- Retirement
- Spring Banquet and Election Recap
- ICEL Chair Message: The Power of Positive Thinking
- Credit Challenges
- ICEL Recap: Conquering Overridden Credit Decisions

Looking Ahead

May 11 ICEL - Staying Positive in The Face of Adversity, John Bytheway. Executive Appreciation Meeting-click here for details and a printable invitation.

June 29-Credit Boot Camp. It's a battle out there-are YOU prepared? Click here for details

Save The Date 

Jun 11-14, Grapevine, TX Credit Congress 2017

Sep 15 - Fall Outing and Golf Tournament

Oct 11-13 - 
San Diego, CA
Western Region Credit Congress

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



What Makes a Great Manager?

by Kandie Haymore, CBF, Midwest Floor Coverings

We've all heard the saying "I didn't choose credit, credit chose me." I am the perfect example of this statement. I was working in what really was a dead-end job. I had been with my company for about four years. Every time I worked towards a new goal a door would close, and I would be devastated. I was spinning my wheels trying to fit into something that would never happen. After the ladder I had been trying so hard to climb came crashing down, the credit manager pulled me aside and asked me to be her assistant. I had so many hesitations about being in credit . . . . Read full article 

by Barbara Mackay, Intermountain Concrete Specialties

My years of credit are approaching an end. I've yet to make a final decision on what the official day I retire will be, but it is always on my mind. It's exciting, yet the reality of change always makes me nervous. I thoroughly enjoy my job, my coworkers and my employer. However, after working for nearly 50 years, I will welcome the days of sleeping in and staying in pajamas if  . . . . Read full article

Spring Banquet and Election Recap

The NACM Stockholders Meeting and Spring Banquet was held on Friday, April 21, 2017 at The Gathering Place at Gardner Village. The Entertainment Committee selected a Boots and Bandanas theme in conjunction with the annual National Credit Congress to be held in Dallas, TX in June . . . . Read full article

Our new logo was introduced at the Spring Banquet, we will be implementing throughout the year

ICEL Chair Message:
The Power of Positive Thinking
by DeAnna Leahy, CCE, Sunroc Corporation

"I am still determined to be cheerful and happy, in whatever situation I may be; for I have also learned from experience that the greater part of our happiness or misery depends upon our dispositions, and not upon our circumstances." - Martha Washington (1732-1802)

"The Little Engine That Could" is a children's book that taught us at an early age about the power of positive thinking. In the story, a long train must be pulled over a high mountain. Several larger engines are asked to pull the train, but they refuse. A small engine is asked and agrees to give it a try. The little engine succeeds in pulling the train over the mountain while repeating the words, "I think I can - I think I can." Read full article

Credit Challenges
by Crystal Brereton, Burton Lumber

I find that the biggest credit and collections challenges are getting paid in a timely manner or getting paid within the agreed upon terms and actually getting paid/getting the money, vs. receiving empty promises from customers.

I feel like the best thing I have done so far in my job has been maintaining good customer relations with late paying customers. That has helped tremendously . . . . Read full article

ICEL Recap:
Conquering Overridden Credit Decisions
by Kyle Meade, CBA, Sunroc Corporation

The presenter for this meeting was Susan Archibeque, CCE. She shared some of her experiences from her career at Nicholas & Company, mainly focusing on the challenge of overridden credit decisions.

If the credit decisions are being overridden, the following possible causes could be the reason. Credit decisions made by the credit department need to match the companies' goals. The credit and sales department may not be on the same page. Management may be willing to take on more risk . . . . Read ful article