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Jan 01 2018
E-News January 2018

In This Issue
- A Fond Farewell - Dean Wangsgard to Retire
- Procrastination
- ICEL Spotlight: Ozzy Navarrete
- ICEL Chair: It's a New Year - Make an Investment in Your Future
- Effective Conflict Resolution
- ICEL Recap: Christmas

Looking Ahead

Jan 8 - Credit Education classes begin Click here for details 

Jan 9 - CFDD Phoenix 
Interfacing with Generations at work

Jan 11 -
Time Management
Click here for details

Jan 26 -  Paperwork deadline for March 5, 2018 Designation exams

Save the Date

June 10-13, 2018 
Credit Congress
Early-Bird Registration Ends
February 16, 2018

Oct 10-12, 2018 
Western Region Credit Conference in Salt Lake City


2018 Membership Drive

The strength of NACM Business Credit Services is our members. Your voice is often the most influential when we are talking to new prospective members. To that end, we are pleased to announce two new initiatives aimed at rewarding current members and gaining new members. Details here

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



A Fond Farewell - Dean Wangsgard to Retire

by Shane Inglesby, CCE, Geneva Rock Products, Inc.

Dean Wangsgard, president of NACM Intermountain, will retire at the end of this month after 38 years of service to our association.

For many this change will be hard to comprehend. Very few, if any credit professionals in our affiliate, have any remembrance of their dealings with NACM without Dean being a part of our association that we rely upon and trust to provide us with information needed to help us excel in credit management . . . . Read full Article

by Kandie Haymore, CBF, Midwest Floor Coverings

We all have things we dread doing, things we put off until the last minute and then rush to get done. This article for instance, I've known about it for at least 4 months, what I've wanted to write has been in my head for two weeks, yet I have waited until the last minute to put it together. There are always those customers we know we need to call, reports to complete, or talks we need to have but for whatever reason we put them off until we get the courage up, the time, or the right moment to finally take hold of and do . . . . Read full Article

ICEL Spotlight: Ozzy Navarrete
By Rhonda Calwell, CCE, NACM BCS

Ozzy Navarrete was born in Acapulco, Guerrero, Mexico and grew up in Las Vegas, NV.

He served an LDS Mission in St. Louis, MO and moved to Salt Lake City thereafter. Ozzy came from a banking background and joined Kenworth Sales Company just recently and loves it . . . . Read full article

ICEL Chair: It's a New Year - Make an Investment in Your Future!
By DeAnna Leahy, CCE, Sunroc Corporation

Education is the most powerful investment you can make for your future and it can make a lasting difference in your life. Furthering your education is the best investment you can make for yourself. The investment strategy involves a commitment to continuing education and the payoff begins with the receipt of an NACM designation. Holding a designation can open the door to employment opportunities that otherwise might not have been possible to obtain. An NACM designation looks great on a resume, which could potentially translate into a higher salary potential. Obtaining a designation is a sign of commitment, a vested interest in self-improvement, and the willingness to take your education and abilities to new heights . . . . Read full article

Effective Conflict Resolution
by Mark Jones, Geneva Rock Products, Inc.

This year's WRCC in San Diego, California was one of the best WRCC I have been to in the last 25 years, and not just because Shane Inglesby was one of the presenters (but it helped.)

One class I would like to highlight was by Michael Rapp, MA., the Director of Public Speaking Program at San Diego State University. The session was called "Effective Conflict Resolution." He did a great job of enlightening us on the pros and cons of conflict and resolving problems in a peaceful matter most the time . . . . Read full article

ICEL Recap: Christmas
By Rhonda Calwell, CCE, NACM BCS

This year's Christmas luncheon did not disappoint! We enjoyed a delicious lunch, networking with fellow "credit-keteers" and were entertained by Quick Wits, a comedy improve group who had us laughing the entire time . . . . Read full Article