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May 01 2018
E-News May 2018

In This Issue
- Want Better Cash Flow? Listen to Your Credit Team
- Welcome Melissa Monaco
- Spring Banquet and Election Recap
- ICEL Chair: Challenge to Change your Thinking
- Is Social Media Influencing Your Interactions?
- Credit Reporting Connections
- ICEL Recap: Productive Living Through Enlightened Thinking

Looking Ahead

May 8 - CFDD Phoenix 
Collections Best Practices

May 10 - ICEL Economic Update/Bosses Luncheon 

May 18 -  Credit Boot Camp 

June 10-13
Credit Congress
Phoenix, AZ

Save the Date

August 24, 2018
Fall Outing

Oct 10-12, 2018 
Western Region 
Credit Conference in 
Salt Lake City

Why should I submit potential members to NACM?

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



Want Better Cash Flow? Listen to your Credit Team

by Susan Archibeque, CCE, Nicholas and Company 

I ran across an article in CFO Magazine written by Eric Dowdell, titled Want Better Cash Flow? Listen to your Credit Team. Eric states that no CFO worth his or her salt would pursue a "sales at all costs" strategy. So, why are so many corporate balance sheets littered with predictably late-paying accounts? The sales-hungry climate built by these pressures is a double-edge sword. The good news is that many companies are starting to book more sales. Read full article 

Welcome Melissa Monaco

We are excited to welcome Melissa Monaco, NACM Business Credit Services Arizona's new Business Development Representative. Melissa, a native New Yorker, earned her bachelors degree in Retailing and Consumer Science from the University of Arizona. Melissa has quickly embraced the vision and mission of NACM and has a strong desire to share in our goal to educate and provide the most up-to-date resources to credit professionals in the Phoenix area. Read full article

Spring Banquet and Election Recap

The NACM Stockholders Meeting and Spring Banquet was held on Friday, April 20, 2018 at The Gathering Place at Gardner Village. Results for the Board of Directors election Read full article

ICEL Chair: Challenge to Change your Thinking

by April Tanner, CCE, Kimball Equipment

Several years ago, after attending a class, I decided to change my thinking/my mindset about interruptions. Instead of thinking of the calls and emails from customers, finance companies and salesman as interruptions, I changed my thoughts and count them as part of my job - they became much less frustrating. Changing my thinking did not stop the inflow of emails, calls, requests and desk visits (what many call interruptions) but freed my mind from thinking I was not doing my job. 
Read full article

Is Social Media Influencing Your Interactions?
by Shane Inglesby, CCE, Geneva Rock Products

How are your interpersonal skills as you meet others face-to-face? Are you engaging? Do you develop a rapport with the other individual? Do you show a genuine interest in the person you are conversing with?

Social media has become the new frontier for making connections and staying in touch with what is going on in the world. Social media outlets allow for users' experiences to be customized to share and receive information from specific individuals, businesses and organizations. 

Read full article

NACM Credit Reporting Connections

Did you know that NACM offers the ability to request IRS Tax Returns?

Do you have customers with limited credit history or marginal credit? Simple enough - request their financials. What? They don't release their financials? Or maybe they do, but only an unaudited, owner prepared version. Can you trust what you get?

Now there is another option to help you get the information you need to make an informed credit decision. Read full article

ICEL Recap: Productive Living Through Enlightened Thinking
by Stephanie Johnson, CBA, Gritton & Associates

March's ICEL meeting was presented by Don McKean and Laura Peifer of GBS Benefits. Don spoke first about relationships being the key of life. Building relationships is an important aspect to successful living. He talked about how he and his brother were raised in the same family but are very different; one is a "how person" the other is a "why person." Once they understood how or why they were required to do a chore, it was easier for their parents to get them to accomplish their task. The same can be applied to our workplace relationships. Read full article