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Looking Ahead
Why should I submit potential members to NACM?
Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info
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Why Shoot in the Dark on Open Credit?
by Whitney Davidson, CBF, CCRA, Sunroc Building Materials
In the first class (Principles of Business Credit) I took toward NACM certification, I learned about "The 5 C's of Business Credit." Character, Capacity, Capital, Collateral, and Conditions. The 5 C's of Credit provides a simple metric to shed light on the creditworthiness of potential customers and helps you more successfully predict the likelihood of getting paid . . . . Read Full Article
Elections for NACM Board of Directors
ICEL Chair: Recipe for Career Success
by April Tanner, CCE, Kimball Equipment Company
I get ideas for articles from lots of different places - and since I have had to do one a month for a year, I take inspiration from wherever I can get it. A great credit manager we all know and love inspired this article - you know who you are.
In reading about career success, I found this post on lifehack.org. It is a recipe for career success. We all strive for career success and we all know how to follow a recipe, so I liked the concept and am sharing my take on it here . . . . Read Full Article
When Technology isn't Enough: Personalizing the Creditor-Customer Relationship
by Andrew Michaels, NACM National
Credit managers are seeing the profound effects of technology in their day-to-day operations. Software programs are conducting credit investigations, sending customers collection notices and even handling payments once they are received. In a job where efficiency is key, technology is certainly beneficial; however, credit professionals are finding there is one task technology cannot replace: personalizing the creditor-customer relationship.
Picture this scenario: A customer of more than 10 years has fallen behind on a payment but has a clean history of making payments on time, with little to no disruption to the credit department's cash flow. Within the past month, the credit department implemented new software to send email alerts . . . . Read Full Article
How do You Celebrate Little Victories?
by Janae Jeffs, CCE, Muir Enterprises
Credit managers know that you need to be persistent. We get a kick out of being able to get that elusive customer to commit to a payment. Though we have called that customer for days on end, we treat that call like it was the first one that was made. We may be dodged, ignored and leave hundreds of voice messages, but when we do get that "live person" we need to celebrate . . . . Read Full Article
ICEL Recap: The Art of Knowing
by Melissa Mickelsen, CCE, Geneva Rock Products
"Once we know better, we can be better." Personal development coach Stefanie Gallagher addressed The Art of Knowing: A Framework for Being Happy at Work and in Life at the February ICEL Meeting. Stefanie used humor and her extensive experience in various corporate roles to share her thoughts on getting to know ourselves and practicing self-care. She spoke on developing skills that will better allow us to meet the challenges we face each day.
Stefanie used the acronym A.R.T. to provide an outline for her presentation: Address, Recognize and Take Action . . . . Read Full Article
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