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Sep 01 2019
E-News September 2019

In This Issue
- ICEL Chair: The Wonderful Power of And
- Our Coworkers = Our Customers
- Executive Roundtable Recap
- Effectively Working with a Small Credit Department
- Put Joint Checks in Your Toolbox
- ICEL Recap: In The Trenches


Looking Ahead

September 10, 2019 CFDD 

September 12, 2019 ICEL
3 Goal Setting Strategies for the Modern Era

September 13, 2019 

Paperwork deadline for November 4, 2019 Professional  Designation Exams

September 19, 2019
Credit - In it to Win it

Save the Date

October 23-25, 2019
Portland , OR
Western Credit Conference

Why should I submit potential members to NACM?

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



ICEL Chair: The Wonderful Power of And

by Stephanie Johnson, CCE, Gritton & Associates

I truly believe that one of the most powerful, and often undervalued, words in the English language is AND. Too often we view things as either/or rather than AND. Black or white. Tall or short. Fat or thin. Dead or alive. Sure, there are some things that are truly either/or. Although, a zebra would argue that you can be black AND white. AND is a conjunction word to connect things together, joining ideas and separate things as a unified object.

When it comes to credit and collections, let us remember the AND. We are business partners with the rest of our organization AND our customers. We know that for a sale to take place the customer must receive the items AND pay for them; otherwise it is just charity. A customer can not 
be credit worthy . . . . Read Full Article

Our Coworkers = Our Customers

by Samantha Bartholomew, CBF, Intermountain Wood Products

The perception of credit management is often negative. We are a group of people who typically bear bad news and cause further complications in the jobs of our associates and heartache to our customers. What we do is not glamorous and, more often than not, someone is upset with our decisions. It is very easy to get caught up in the humdrum of negativity but there are things we can do to help build the relationship between ourselves and our fellow coworkers and infuse positivity into an otherwise difficult job.

I am very fortunate to work for a management team that values the relationship with our coworkers as much as the relationships with our customers. These managers help remind me . . . .
Read Full Article

Executive Roundtable Recap

NACM members convened on Monday, August 12 to discuss managing risk in today's environment. Topics and discussion summarized.

Effectively Working with a Small Credit Department

by NACM National

Credit departments continue to change and evolve, just as every piece of the business-to-business (B2B) landscape develops over time. The common thread among credit departments of doing more with less has continued to spread throughout several B2B companies, with some credit departments shrinking as a result.

Working with a smaller team can be beneficial for some companies and for the credit professionals in those organizations, while downsizing or failing to expand has its disadvantages for other teams. Regardless of the circumstances, learning to work with . . . .
Read Full Article

Summer Outing collage - Plan to attend in 2020!

Put Joint Checks in Your Toolbox

by Amy Butterfield, CBF, L.K.L. Associates

I have been in the credit industry for a comparatively short time compared to most of my peers, but I believe we all can agree that one of the biggest things that drives us all crazy is collecting payments in a reasonable amount of time.

It seems like the majority of our customers (who are usually the sub-contractors) are always waiting on payment but they are always pressuring us to release our lien rights on the property so they can close on said property. It's a constant game . . . . Read Full Article

ICEL Recap: In The Trenches

by Layla Calkins, CBF, Sunpro Corporation

This month's ICEL meeting was In the Trenches. We heard from three of our members, Tyler Steenblik, CCE with Young Electric Sign Company, Tina Hatfield with Mountainland Supply, and Doug Darrington, CCE with Kilgore Companies.

Tyler has been working in credit for 28 years and shared some reminders with us . . . .
Read Full Article