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Sep 01 2010
Credit Line Newsletter
September 2010

In This Issue
- Announcing Important Change
- Credit Terms are Part of Price
- Never Fear - Statement of Cash Flow Help is Here!
- Strong Customer Service is a Business Essential

Looking Ahead

Sept 2 - "Small Business Success and Survival & the Role of the Credit Department - Cash Flow" Instructor Georgette Bevan, CCE.

Sept 9 - ICEL "Embrace Change and Wake Up to a Happier Life" by Amanda Dixon, morning radio host and author.

Sep 20 - NACM National Professional Designation Paperwork Deadline for November 8, 2010 exam.

Sept 24 - NACM Last GASP before Winter Eaglewood Golf Course

Oct 6 - "Credit & Sales: Bridge the Gap for Strategic Advantage"
Instructor: Georgette Bevan, CCE representing credit
Instructor: Chad Wheeler, CBA representing sales

Oct 14 - ICEL "Preference Defenses in Bankruptcy" by Sherilyn A. Olsen

Oct 20-22 - Western Region Credit Conference More Information

Nov 2 - "Credit Boot Camp" Basic training in credit & collections.

Nov 8 - NACM National Professional Designation Exams

Nov 11 - ICEL "Negotiations" Tammi Russell, CCE, KSL Broadcasting

Industry Credit Groups Calendars

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers as well not just a one- way street. more Info



**Announcing** **Important Change**

Whether creditors should disclose terms of sale and the antitrust law implications of doing so has been frequently questioned and discussed. After careful research and consideration, NACM BCS will no longer include credit terms on its NACM credit reports and terms will not be disclosed on industry credit group meeting reports or in group discussions. Park Smith, attorney for NACM Southwest, researched this issue and authored the following article. NACM Southwest and Mr. Smith were kind enough to share their findings with us and allow us to use them to inform our members.

Credit Terms are Part of Price
By Park Smith, NACM Southwest

While antitrust law is clear that competing creditors are permitted to share historical information about their credit sales experience, applicable law imposes strict limitations on that exercise. The underlying question is: Is it permissible for NACM Affiliates and NACM industry credit groups to interchange "credit terms" information under U.S. antitrust laws? View full article

Never Fear - Statement of Cash Flow Help is here!
by Doug Darrington, CCE, Altaview Concrete

Several years ago my boss asked me to analyze a financial statement including the statement of cash flows and determine if we should offer credit terms to a potential customer. I wanted run into a corner whining like a scared animal.

That all changed last year when I started teaching the Financial Analysis I class at SLCC. It forced me to dig in and understand the ins and outs (that is a play on words, get it, inflows and outflows) of the statement of cash flows and how a credit professional can use the information in making an educated decision. View full article

Strong Customer Service is a Business Essential

by Whitney Davidson, CBA, Sunroc

Stop for a moment and think about the last time you had a negative buying experience. Did an e-commerce site fail to respond to your email inquiry? Did a sales associate at your neighborhood computer store lack the experience and knowledge of his store's product line to be of assistance? Perhaps you were left on hold for an inordinate amount of time when you called a mail order company's toll-free number.

Strong customer service is a business essential. Providing it isn't difficult if you and your employees practice these 10 basic rules: View full article