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Sep 01 2010
ICEL's Excellence Newsletter

September 2010

In This Issue
- A Credit Manager Defined
- Are You Rude At Work?
- Collection Skills That Really Work
- Spotlight:  DeAnna Leahy, CCE, Sunroc Corp
- August Recap: In The Trenches

Looking Ahead

Sept 2 - "Small Business Success and Survival & the Role of the Credit Department - Cash Flow" Instructor Georgette Bevan, CCE.

Sept 9 - ICEL "Embrace Change and Wake Up to a Happier Life" by Amanda Dixon, morning radio host and author.

Sep 20 - NACM National Professional Designation Paperwork Deadline for November 8, 2010 exam.

Sept 24 - NACM Last GASP Before Winter, Eaglewood Golf Course

Oct 6 - "Credit & Sales: Bridge the Gap for Strategic Advantage"
Instructor: Georgette Bevan, CCE representing credit
Instructor: Chad Wheeler, CBA representing sales

Oct 14 - ICEL "Preference Defenses in Bankruptcy" by Sherilyn A. Olsen

Oct 20-22 - Western Region Credit Conference More Information

Nov 2 - "Credit Boot Camp" Basic training in credit & collections. 

Nov 8 - NACM National Professional Designation Exams

Nov 11 - ICEL "Negotiations" Tammi Russell, CCE, KSL Broadcasting 

Industry Credit Group Calendars

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers as well not just a one- way street. more Info



A Credit Manager Defined

by Kelley Kunz, CCE, Martin Door Mfg

I looked up credit manger on the internet to see what someone would find out if they wanted a definition. The definition I found was descriptive, but I loved the last sentence that said "In companies, the role of Credit manager is variable in its scope." The other thing that caught my eye was the information on accreditation for a credit manger in the United Sates. This is what I found: Business-to-Business Professional Credit Managers can receive a Credit Business Associate (CBA); or a Credit Business Fellow (CBF); or the Certified Credit Executive (CCE), certification from the National Association of Credit Management. View full article

Are You Rude At Work?

by Ellen Reddick   reprinted with permission

In offices across America, good people are engaging in some extremely obnoxious behavior: talking over each other in meetings, failing to respond to e-mails, showing up late to appointments--or blowing them off entirely with a hurried text message.

Sound like you?

You thought you had his full attention, but that was before the gadget on his hip started bleating--with someone apparently more important than you on the other end.
View full article

Collection Skills That Really Work

by Rebecca Knaak, Alder Sales Corp

Employers whose credit managers are members of NACM and ICEL have an advantage over companies who spend little or no money training their employees. Credit professionals who have this additional training and mentoring are able to give superior customer service.

I would like to pass on a few policies that I have developed over the years when making collection calls. Much of what I have learned I owe to others who have shared their success stories with me.  View full article

Spotlight: DeAnna Leahy, CCE, Sunroc Corp

by Melissa Mickelsen, CBA, Geneva Rock Products

DeAnna Leahy, CCE, Corporate Credit Manager, Sunroc Corporation has been a member of NACM since 1988 when she began working as the assistant to the Credit Manager at J & J Building Supply in St. George, Utah. After a year in that position, she was promoted to Credit Manager. In 1996, J & J Building Supply was purchased and became Sunroc Corporation, a company with 28 locations from Boise to Las Vegas. DeAnna recently moved from St. George and now works as the Corporate Credit Manager for Sunroc Corporation in their Orem office. Although she didn't plan to work in credit, DeAnna has found her career to be both challenging and rewarding. View full article

August Recap: In The Trenches

by Janae Jeffs, CCE, Muir Enterprises

The August ICEL meeting is an old favorite "In the Trenches."  In this meeting, experienced ICEL Credit Managers speak to us about their experiences. Barbara Mackay and DeAnna CCE were this year's speakers. Barbara spoke about all the great excuses that customers give us for not paying. Her favorite was the same family catastrophy that was used by the same customer year, after year, after year. It helps to know that we share similar problems regardless of the industry we are in. Barbara talked about ways to overcome never ending payment excuses. View full article