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May 01 2011
ICEL Excellence Newsletter

E-News May 2011

In This Issue
- What Do You Want From ICEL?
- NSF Checks: It Happens!
- Credit Certification "How To"
- April Recap: The Anatomy of Peace
- Spotlight: Jane Rose, Hajoca Corp
- 2011-2011 ICEL Organizational Chart

Looking Ahead

May 12 - FREE Credit Reporting and Industry Credit Group Training.  More info

May 12 - ICEL No One Makes It Alone - Even In Credit
More info

May 22 - NACM's 115th Credit Congress & Expo
More info

June 7 - Credit Boot Camp  More info

Jul 14 - ICEL Test Your Credit Knowledge

Sept 23 - NACM Fall Outing & Golf Tournament

Oct 5 - Western Credit Conference

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers as well, it's not just a one- way street. more Info



What Do You Want From ICEL?

by Carolyn Thompson, ICEL Chair Leader, Meadow Gold Dairies

When I became a member of ICEL, I wasn't sure what to expect. Some members of my industry group suggested I join and at that time I needed all the education and information I could get. At my first meeting I met life long friends. Everyone there was so helpful, I knew if I needed help with something, someone there had the experience and expertise to help me through any situation.

As soon as I was eligible, I used scholarships and took all the classes and seminars I could. I also decided to get involved in various committees. More friendships and a wealth of networking contacts followed. ICEL has helped me become the Credit Manager I am today, and I now have a wealth of information at my fingertips. View full article.

NSF Checks: It Happens!

by Janae Jeffs, CCE, Muir Enterprises

Sometimes bad karma happens. A couple of months ago I made a statement to fellow NACM members when asked about NSF checks. I responded by stating that our company doesn't get NSF checks, except on rare occasions. That must have triggered karma because the very next month I had two NSF checks and then the flood gates opened. One company bounced five checks on us within two days and a couple of other companies bounced checks all in the same month.

This made me pause and ponder why we don't get a lot of NSF checks.  View full article

Credit Certification "How To"

by Georgette Bevan, CCE, NACM Business Credit Services

Many credit professionals did not aspire to a career in credit and collections, they just fell into credit as did I. It was clearly not my choice. I was given increasing responsibilities which raised me to the level of my incompetence, which drove me to NACM for education. Not only did NACM education help me do a better job, but I found that I absolutely enjoyed learning, getting promoted, making more money and associating with the finest individuals in our community.

As I obtained professional certifications, there was a noticeable impact on my employer's bottom line profitability and this opened amazing opportunities for me.

Have you wondered what a Professional Designation requires? Here is my "bare bones, condensed version" of the certification process.  View full article

April Recap: The Anatomy of Peace

by Rebecca Knaak, Alder Sales Corp

How many a man has dated a new era in his life from the reading of a book? Henry David Thoreau (1817-1862)

Dana Farmer, President of LienCounsel and attorney with Smith-Knowles Law Firm in Ogden, Utah, presented his perceptions and thoughts on the book, The Anatomy of Peace written by the Arbinger Institute. He also touched on another Arbinger Institute book entitled Leadership and Self-Deception.

Dana opened his discussion by telling us that after reading both of these books he felt that the knowledge gained from them had made a positive change in his thoughts and actions. He recommends both books for those who are seeking either self-enlightenment or conflict resolution strategies.

The books are fairly short in length and easily read similar to a novel. The stories depict business people and are truly thought provoking.

Both novels are premised on the fact that both parties involved have a problem with self-deception. People have the tendency, when thinking about what they have to do or should do, to put themselves in the best possible light. Dana said this tendency actually prevents us from seeing our true selves. When we do this, we are self-deceiving. We find excuses for our behavior and then excuse ourselves from actions which we simply didn't want to do anyway.  View full article

Spotlight: Jane Rose, Hajoca Corp

by Amanda Doyle, CBA, Hajoca Corp and Sandra Brown, Schmidt Sign Service

Jane Rose has been a District Credit Manager at Hajoca Corporation since 1983. Jane's district is the largest in the company and includes Keenan Supply, Dahl Plumbing, Dahl Decorative Design, Kell's Pipe & Supply, and European Bath Tile & Showroom all divisions of Hajoca spread throughout the Western United States. In addition to her DCM position at Hajoca, she is on various company "task forces" created to better the company's credit and collection tools and programs. Because of her expertise, Jane often trains newly hired credit managers for the company.

Jane has been a member of NACM since 1983 and during that time has volunteered to be on many NACM committees. Jane has most recently become a member of ICEL as she views continued credit education to be critical for success.

She likes to travel and work in her yard. She also enjoys entertaining guests at her home as her husband is an incredible cook. Her passion is the ocean, heat and a beach!

My name is Amanda Doyle and I am truly honored to spotlight this amazing woman. I have worked for her for the past twelve years and would not be the person I am today (professionally or personally) without her. Jane is the perfect example of professionalism and character and a great asset to the success and sustainability of Hajoca Corporation.

2011-2012 ICEL Committees
ICEL is a member run organization and we need your help!  To volunteer to serve on a committee to plan the activities and event, please contact Georgette Bevan GBevan@nacmint.com or 801-433-6116.