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Jul 01 2011
Credit Line Newsletter
E-News July 2011

In This Issue
- A Big Decision: Turning Your Accounts Over For Collection
- Credit Congress A Must - Plan for 2012 in Dallas, TX
- Get Energized by Going to Credit Congress
- How's Your Biz Credit IQ?
- Collection Telephonophobia
- NEW United TranzActions Service: Remote Deposit Capture

Looking Ahead

July 14 - Utilizing Technoogy to Manage Receivables No Charge More Info

Jul 14 - ICEL "Test Your Credit Knowledge" How much do you know about credit management? Find out and learn more at this enlightening and entertaining meeting. More info

Aug 11 - ICEL "In The Trenches" War stories from the field veterans about Credit & Collections.

Aug 16 - Mechanics' Lien & SCR Seminar  More info

Aug 24 - Fall Semester at SLCC begins More info

Aug 25 - Credit Policy Workshop More info

Scholarship Application Form

Sep 7 - NACM Credit Boot Camp More info

Sept 23 - NACM Fall Outing & Golf Tournament at Eagle Ridge Golf Court in Bountiful, UT - More information coming soon

Oct 5-7 Western Region Credit Conference, Las Vegas, NV
More info

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Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



A BIG Decision: Turning Your Accounts Over For Collection

by Nicole Hicks, CBF, Allied Building Products

One of the biggest challenges I have faced over the past 12-18 months is deciding when it's time to turn a customer over to a collection agency or attorney. Even more challenging is knowing which of the two choices will be most effective. As credit managers, we all want to take ownership of our accounts and have mixed feelings when handing off the baton. On one hand, I feel a sense of relief knowing that I have one less customer requiring ten phone calls per day to collect that monthly payment promise of $100 toward a $6000 debt. While on the other hand, I feel I have failed at my job and didn't get to experience the victory of receiving that final payoff.

This decision certainly has not become easier with added company budget cuts and pressures to reign in accounts receivable. Keeping a high maintenance account in house to collect is much cheaper from a cash outlay perspective, although it takes valuable time away from areas of focus that could be more useful to the company. Many of us fail to realize that we are really doing our company a disservice by not "letting go" soon enough. I have to remind myself of this quite often as these situations are becoming more and more prevalent. View full article

Credit Congress A Must - Plan for 2012 in Dallas, TX

by DeAnna Leahy, CCE, Sunroc Corporation

Nashville- the Music City, NACM's 115 Credit Congress & Exposition

NACM Credit Congress is the premier educational and networking event for anyone working in credit. Learning new skills or improving skills keeps all professionals at the top of their field, and the NACM Credit Congress provides a wide range of educational development programs tailored to every level of experience-from the career credit professional to the business credit novice. I look forward to this great opportunity each year.

It is a great way to stay up on current topics, listen to fabulous speakers, learn from the knowledgeable presenters as well as networking with peers from all over the country. Attending the NACM Credit Congress is also a great way to earn CCE recertification points! View full article

Get Energized by Going to Credit Congress

by Susan Archibeque, CCE, Nicholas & Company

I attended NACM's 115th Credit Congress & Exposition in Nashville, TN this year. I believe this is my 20th year attending Credit Congress, and I again came back energized and excited to take the new ideas and information I learned and share it with my team.

I am a veteran credit professional with over 30 years of credit experience, and each year that I attend Credit Congress I come away with information that I can use to improve efficiencies in my department, to assist me when making difficult credit decisions, to guide me in established policies and procedures that will protect our company, and establish new alliances with other credit professionals.  View full article

How's Your Biz Credit IQ?

Put it to the test... just for fun!  Click here for 10 business credit questions and the answers.

How did you do?

These questions are from the Certified Business Associate (CBA) classes in the NACM Professional Designation Program.

Need to boost your Business Credit IQ? NACM invites you to join us for the classes, seminars and Intermountain Credit Education League (ICEL) meetings to boost your that IQ.

ICEL is hosting its annual "Test Your Credit Knowledge" lunch meeting on Thursday, July 14, 2011 at 11:45 am at the Red Lion Hotel in Salt Lake City. This meeting is loosely based on a game show. Tables work as a team to answer the questions for great prizes... like chocolate.

First time guests are invited to attend free of charge.
ICEL Members $16.oo
Non-ICEL member s $26.00
To reserve your spot click here

Questions: Contact Georgette by phone 801-433-6116 or email.

Collection Telephonophobia
By Georgette Bevan, CCE, NACM BCS

What happens when you take an average person, stick 'em in collections, hand them a phone and tell them to call perfect strangers and ask for money! Hello anxiety! If you're somewhat normal, this probably creates an uncomfortable situation. Telephonophobia is a real fear. You have to start somewhere, this is where I started.

Strike one: I was told as a child that "it's not polite to ask people about money."

Strike two: I was raised to be a peace maker, I (used to) avoid conflict like the plague.

Strike three: I was new to credit & A/R and had no background (clueless).

Calling strangers and asking for money can be a difficult and uncomfortable task.  Let's examine some truths about collection calls. View full article.

Want more Effective Collection Call Techniques ... mention you saw this article in the Credit Line and receive FREE admission to Credit Boot Camp on Sept 7th.

NEW United TranzActions Service
Remote Deposit Capture

United TranzActions now offers a Remove Deposit Capture (RDC), Use RDC to deposit your checks electronically and increase cash flow and productivity.

The Strength in numbers of NACM allows members access to excellent products and services at volume pricing discounts. More information