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Dec 01 2011
ICEL Excellence Newsletter

December 2011

In This Issue
- A Strange Situation, the Follow Up
- Communication is Key to the Collection Process
- I Got Approved!
- Candy Cane Corner - Christmas Charity
- November Recap: Dealing with Customers w/o Punching their Lights Out
- Spotlight: Marty Shaw, Hoj Engineering & Sales

Looking Ahead

Dec 8 - ICEL - Christmas with Jon Schmidt Info

Jan 9 - Spring Semester begins
View Class Schedule

Now accepting applications for SCHOLARSHIPS
ICEL is accepting Spring Semester Tuition Scholarships (deadline Dec 15)
More info or contact Georgette at 801-433-6116

Jan 9 - Professional Designation Exam Paperwork Deadline for March 5th exam  More info

Jan 11 - Credit Boot Camp More info

Jan 12 - ICEL "Time Management & Organization" Speaker: Matt McDonald

Feb 9 - ICEL "Decompressing & Recharging" Speaker: Steve Viras

Feb 15 - Advanced Collection Tools and Business Law Basics for Today's Credit Professional Speaker: David L. Osburn, MBA More information and online registration

March 5 - NACM Professional Designation Exams

April 20 - NACM Spring Banquet & Stockholders Meeting

June 10-13 NACM National Credit Congress in Dallas Texas More info

United Transactions Video
an overview of services

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info




A Strange Situation, the Follow Up

by Carolyn Thompson, Meadow Gold Dairies

This article is a follow up to a "Strange Situation" view original article 

As you may recall, last month we had a customer who claimed that someone came into his business (a motel in Wyoming) and took it over claiming he was the new owner. The local police told the owner that there was nothing they could do, and he would have to resolve the matter in civil court. We have not found any records verifying that the motel property has changed hands. The original owner of the property did pay us for the entire product he received before the other man took over his business.

The law suit went before a judge last month. Since we were not able to attend the proceedings, I can only tell you what has been told to us. The man who is now running the motel has refused to pay the balance he owes and has terminated business with us. He has not made any more promises to pay the balance that is due. It took a couple of continuances for the case to go before a judge. The judge did not order the man who has taken over the motel to vacate the business. View full article  

Intermountain Commercial Record Utah Public Record Information - 1 year FREE Online database subscription with current or new subscription.  More information   

Communication is Key to the Collection Process

by Penny Williams, Midwest Floor Coverings, Inc.


With the economy still struggling, many companies are still trying to delay payment for as long as they possibly can. In addition, they probably owe a lot more creditors so making them care about one in particular tends to involve more than just a polite email, letter or fax.

I know that many credit professionals have turned to their email and fax as a quick and cheap method of collection, and it is becoming a more popular standard for collection communication. For me, when I want results, I still go to the old telephone as a means for collection. View Full Article

I Got Approved!

by Georgette Bevan, CCE, NACM Business Credit Services

Attendance at NACM's Credit Congress & Exposition made a HUGE impact on my career and performance as a credit manager. I'd like to share how I got approved. I hope it will help you.

With the NACM Business Credit Magazine in hand, I wrote a memo to the V.P. of Finance stating the following:

*The who, what where & when of the conference.
*What I intended to learn (session topics)
*How I would use the knowledge in my job (improve cash flow & reduce bad debt loss)
*Estimated costs: registration, air fare, hotel, meals, etc.

When the approval came back I was totally shocked! I didn't think I had any chance of approval, but nothing ventured- nothing gained. When I returned from Credit Congress... View full article

Candy Cane Corner

by Shane Inglesby, CCE, Geneva Rock Products Inc.

2011 Candy Cane Corner Location Announced!
502 West 300 South (former SDI Building)

Candy Cane Corner give clients of The Road Home, the YWCA of Salt Lake and Volunteers of America, Utah an oportunity to select gifts for their families. This holiday store is stocked with donations from our generous community and supporters.

Parents "shop" at Candy Cane Corner for gifts for their families, including clothes, toys, and household items. Gifts are then wrapped & stored to ensure a holiday surprise for everyone.

We're getting ready for the holidays a little early this year, in preparation for the increase in the number of families needing our help!

You can help Candy Cane Corner by donating any item on our Wish List.

All donations should be new & unwrapped.

Now through December 1st, donations for Candy Cane Corner can be delivered to The Road Home, 210 Rio Grande St. (455 W.)

November Recap: Dealing with People w/o Punching their Lights Out

by Melissa Mickelsen, CBA, Geneva Rock Products, Inc.

"Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen." Winston Churchill

Kurt Weiland, President of Jefferson Smith Consulting and Training, shared several strategies for improving our interactions with difficult people at the November ICEL meeting. He started by suggesting that we must first understand ourselves before we can create better interactions. Kurt stated that we are responsible for our attitude as well as our reaction to difficult people and situations. No one can make us react angrily or make us have a bad attitude; those are choices that we make ourselves. Unfortunately, our negative reaction or attitude often escalates difficult situations. Kurt proposed that a positive and more understanding attitude is a key to diffusing tension when dealing with difficult people. View full article

Do you have the desire to boost your career with credit education but you lack the financial means to move ahead? NACM provides scholarship opportunities to members.More information


Spotlight: Marty Shaw

by Jeni Isbell, CCE, Wasatch Supply, Inc.

View video clip of Marty Shaw

Marty Shaw is currently the Credit Manager for Hoj Engineering and has been employed there since 2005. Prior to Hoj Engineering, Marty was the Credit Manager at UPB.

Marty's favorite thing about being a Credit Manager is meeting customers, especially new ones, and finding out what their needs are and doing what she can to fulfill those needs.

When I asked her what her least favorite thing was about being a Credit Manager, and I loved her response, she replied that she couldn't come up with anything that she didn't like. (What a great way to look at your job!) She did tell me that sometimes (very rarely) there are challenges like customers that become difficult or get angry for one reason or another. She found the last ICEL meeting helpful in handling customers in difficult situations.

Marty is married and has 4 children and 6 grandchildren. In Marty's free time she likes to read and spend time with her family. The Shaw family enjoy going to dinner and the movies together. Marty and her husband like to work-out together, watch sports and go to Jazz games. She is looking forward to when the NBA has all their issues resolved and start playing some basketball again!!!

Welcome to ICEL Marty!