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Sep 01 2013
Published by NACM Business Credit Services and ICEL

E-News September 2013

In This Issue

- ICEL Chair Message: The Agony and the Ecstasy
- Next ICEL Meeting: Demand More of Yourself II
- CSI: Credit Specialist Investigations
- Fall: A Time to Change and Re-energize
- ICEL Recap: In The Trenches
- ICEL Spotlight: Ryan Palmer, CBA, ProBuild

Looking Ahead

Sep 9 - Professional Designation Paperwork Deadline for the Nov 4 exam

Sep 12 - ICEL Demand More of Yourself II. Speaker: Dawn Meehan, Survivor Contestant View InviteRegistration

September 20 - NACM Annual Fall Outing Eaglewood Golf Course. NSL Information & Registration View 3 Steps

Oct 10 - ICEL What Does Your Body Language Tell Others? Speaker: Ann Washburn, 3 Key Elements

Oct 16-18 - Western Region Credit Conference More information

New Professional Designation Achievements

Rebecca Knaak, CCE, Alder Sales Corp.
Melissa Mickelsen, CCE, Geneva Rock Products, Inc.
Fred Call, CCE, Legacy Equipment
Amanda Doyle, CBF, Hajoca Corp.
Beth Cordova, CBF, Media One of Utah
Ryan Palmer, CBA, ProBuild
Jessica Corry, CBA, Roofers Supply
Heather Rand, CBA

Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



ICEL Chair Message

The Agony and the Ecstasy

by Melissa Mickelsen, CCE, Geneva Rock Product, Inc.

On August 12th, I received the news that I had finally become a CCE. I was thrilled and so relieved! This was the joyful end of a journey that has encompassed over four years. I had finally done it!

Like so many others, I never expected to work in the credit field. In fact, I received my college degree in horticulture. It would be hard to find two things more unrelated than credit and gardening! But, once I found myself in the credit field and it looked like it was going to be a long-term fit, I started looking into the designation program because I knew I had a lot to learn . . . Read full article

ICEL September Meeting

Demand More of Yourself II

Speaker Dawn Meehan, Survivor Contestant

At ages 40 (South Pacific) and 42 (Caramoan), Dawn was one of the older women to compete and became well-known for her positive point-of-view. Dawn accepted the second challenge as an opportunity to Demand More of Herself and improve the way she played the game. She challenged herself to improve by changing her strategies, being more aggressive and decisive, and playing the game differently.

The End Result: Dawn ended up on the final three on Caramoan. More Info Register

CSI: Credit Specialist Investigations

by Shane Inglesby, CCE, Geneva Rock Products, Inc.

What gives you your edge as you perform your duties as a credit manager?
Sharon Lake, CBA, MESCO Equipment

Credit reports from NACM are very important as it allows me to see how prospective and existing customers are paying others and how the company is doing overall. This information allows me to make better credit decisions . . .Read full investigation

Fall: A Time to Change and Re-energize

by Lisa Keller, CBA, Peck Striping

I like many people, at least attempt the ever popular New Years' Resolution. I will be the first to admit that some years are more serious than others - this year I resolved to get taller. Unfortunately, genetics has worked against me in this, and I am now the proud shortest member of my household. However, thanks to some extra diligence and time spent, I am feeling quite a bit "taller" in my job.

Recently, being in the construction industry, we have become extremely busy, and I find myself falling into a pattern that was not going to help me produce the best results. It was shortly after this began that I started seeing NACM flyers for back-to-school promotions and something just clicked . . . Read full article

ICEL Recap

In The Trenches

by Erik Wright, CBF, Spectrum Engineers, Inc.

Speakers: Jo Anne Mills, CBF, Deseret Book; Ryan Palmer, CBA, ProBuild; Mark Jones, Geneva Rock

In our August ICEL meeting we found ourselves deep "In the Trenches" with three outstanding credit professionals. Each brought a unique insight from being on the front-line keeping us enthralled with their experiences and lessons learned.

Jo Anne Mills found that after 15 years working in accounting dotting "i's" and crossing "T's" that when she got into the trenches of credit matters, procedures weren't as clear and meticulous. Moving to the front-line proved to be a precarious place where 'attacks' from customers can seem personal. . . Read full article

ICEL Spotlight

Ryan Palmer, CBA, ProBuild

by Janae Jeffs, CCE, Muir Enterprises, Inc.

Ryan Palmer, CBA, is a Credit Analyst for ProBuild where he has worked since 2012. Before that he worked at Beehive Glass. You can see him often at our ICEL meetings laughing and joking with everyone. Ryan has a great sense of humor which comes in handy as he is the father of 2 little boys.

Between working and taking care of his family, Ryan was able to obtain a Bachelor of Arts in Finance in 2009 and a Master of Business Administration in 2011. . . Read full article