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Looking Ahead
Why should I submit potential members to NACM?"
Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info
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Leadership in Challenging Times
by Lisa Keller, CBA, Peck Striping
I think we can all agree that these are certainly challenging times. It
seems that we can't turn around these days without hearing a doom and gloom
prediction for the future or even the present. Whether we are in a
position that manages people or not, it is becoming increasingly important for
us to lead. The following thoughts and examples are geared toward those
who manage or supervise a staff, but they can be equally as important for those
who simply want to lead and be an example for others.
How
can we as leaders put our best foot forward and influence those around
us? Read full article
Run, Don't Pass, Make the Call with No Flags
by Mark Jones, Geneva Rock Products, Inc.
A touch down is scored but a yellow flag lies upon the green turf. One team is euphoric and the other is frustrated and angry. The yellow flag is a precursor that something is not right and penalties will be assessed. Such is the dilemma for credit people quite often.
When do we notice the yellow flag? Is it after a customer has made their play, or are we the one throwing the flag and letting our customer know they have caused an infraction and there will be penalties assessed? The key is to avoid any penalties by being aware of the circumstances involving any of your customers. So how do "You Make The Call?" Here are a few suggestions you might run with. . . Read full article
Letters of Credit v. Security Deposits
by Dana Farmer, Smith Knowles, PC
Some
creditors find that maintaining security deposits for marginal customers is a
convenient method to protect against default. However, security deposits
are still considered to be the property of your customer and if the customer
files bankruptcy the bankruptcy trustee has the authority to take the security
deposit. Therefore, as an alternative to the security deposit, you can
use a letter of credit. If your customer has enough money to give you to
hold as a security deposit, then they could also deposit that money with the
bank in exchange for a letter of credit. Read full article
ICEL Chair Message
The Real Truth about Volunteer Service
by Melissa Mickelsen, CCE, Geneva Rock Products, Inc.
"Those
who volunteer have lower mortality rates, greater functional ability, and lower
rates of depression later in life than those who do not volunteer." *
As
the holidays approach, we often feel a greater desire to provide service
within
our community. This volunteer service, whether provided during the
holidays or at other times, can provide valuable and important benefits
both to
the individuals providing the service as well as those receiving it.
These benefits include strengthened communities and improved individual
lives. As we provide volunteer service, we help solve the problems
around
us. Read full article
ICEL Recap
What Your Body Language Tells Others
by DeAnna Leahy, CCE, Sunroc Corp
Would
you like to be more influential without even saying a single word?
Ann
Washburn, body language expert, trainer, and mentor taught us that by mastering
body language secrets we can increase our results in a big way. We are sending
messages all the time and, if we are aware of the message we are sending, our
impact and influence will increase.
Communication
is the key in every important relationship that we have and reading body
language is a skill to find both answers and solutions. Ann taught that to
begin reading body language, we need to remove judgment . . . Read full article
Reach Out to a Child This Christmas
by Shane Inglesby, CCE, Geneva Rock Products, Inc.
Thanksgiving
is just a few weeks away, so, of course, this means that you need to begin
planning for the Christmas holiday. The Intermountain Credit Education
League has chosen to work with Candy Cane Corner for our Christmas charity this
year. Many of you have taken the opportunity of donating time and items
to this wonderful organization in the past and know how much this service
benefits our community.
For
those of you that have not had the opportunity to participate, Candy Cane
Corner has been established to provide those that are less fortunate with the
opportunity of selecting new toys and new clothing items for loved ones in
their family. Candy Cane Corner attempts to provide a store-like
environment from which its "shoppers" can select "purchases" that meet the
needs and interests of the recipient. Read full article
When Opportunity Knocks - Answer It!
by Jo Anne Mills, CBF, Deseret Book/LDS Living
Lindsay
Taylor of North American Trailers has the opportunity to participate
in her industry trade group. As a result of her association with NACM, she
learned of the educational opportunities available through NACM and ICEL.
Lindsay, now a member of ICEL, applied for
and received an educational scholarship this Fall. She is currently
enrolled in "Principles of Business Credit" at Salt Lake Community
College. Lindsay says the application process was
a pleasant experience and enrolling in the class was easy. She is
enjoying her
class and says it is going very well. More information and scholarship forms.
CSI: Credit Specialist Investigations
by Shane Inglesby, CCE, Geneva Rock Products, Inc.
Question: What do you consider to be the most important aspect of your credit
investigation when reviewing a new credit application?
Mel
Huppi, Credit Manager, Deseret Book Company
I
sell to a unique market. As a result, I tend to rely heavily on my
gut feeling after reviewing the credit application. I check to ensure the
information in the credit application is consistent. An example of an inconsistency
would be if financial information is provided with a reference to $1,000,000 in
assets, yet only $15,000 in sales is stated. This is a big difference
that is not consistent with what is presented. Read full article.
ICEL Spotlight:
Amanda Doyle, CBF, Hajoca Corporation
by Shane Inglesby, CCE, Geneva Rock Products, Inc.
Desires
for greater stability through improved employee benefits led Amanda
(Mandy) Doyle to a career with Hajoca Corporation. Amanda worked as a
waitress at Village Inn where she eventually helped manage a restaurant
location. With impending motherhood around the corner, Mandy was looking
for a position that offered benefits and Hajoca met this requirement.
Hajoca
Corporation is the nation's largest privately held wholesale distributor of
plumbing, heating and industrial supplies. With a hearty recommendation
from mom, Jane Rose, who worked for and continues to work
with Hajoca, the company recognized Mandy's potential. She was hired to
work providing administrative and customer service as well as assisting in the
pricing of product. Hajoca has experienced enormous growth through
various acquisitions since Mandy hired on fifteen years ago. Read full article
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