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Jan 01 2015
Published by NACM Business Credit Services and ICEL 
E-News January 2015

In This Issue
- Ethics & Standards Help Make Good Decisions
- Heartfelt Thanks
- Life is Worth Planning
- Kick Start the New Year . . .
- Know Your Customer and Be Prepared
- ICEL December Meeting Recap

Looking Ahead


Jan 8 - ICEL Moving Faster Than the Speed of Doubt - Ken Gallacher More info 

Jan 12 - Professional Designation Paperwork Deadline for March 9, 2015 Exam

Jan 12 - Spring Semester begins
View class schedule

Jan 23 - Antitrust for Management, Sales & Credit More info  

Feb 26 - Brass Tacks & Facts for credit & collection in construction related businesses. Speaker DeAnna Leahy, CCE, Sunroc Corporation More info  

2015 Credit Congress & Expo
May 17-20, 2015
Special rate until Dec 12, 2014
More info and registration


Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



Ethics & Standards Help Make Good Decisions

by Lisa Keller, CBA, Peterson Plumbing Supply 

For many of us January is a time of reflection and resolution both personally and professionally. It's a time when we take stock of what is working and what isn't, where we are and where we would like to be. As professionals, we should all strive to be the best that we can be. Luckily, we have been provided with national Ethics & Standards that can help us be just that every day. Read full article     

A Heartfelt Thank You!

Thank you to all who made donations to Candy Cane Corner at our December meeting. As usual, our association continued to be very generous in remembering those in our community, especially the children, who need help at a time when help is most needed. Your support for Candy Cane Corner benefited many who would, otherwise, go without during the Christmas season.

ICEL Chair Message

Life is Worth Planning

by Shane Inglesby, CCE, Geneva Rock Products, Inc. 

A new year. A clean slate. A new beginning. All different spins on an event that is commemorated across the globe with fanfare and reflection. Why the fuss? So we moved from one year to another. What is the big deal?

For many, a new year offers the promise of something better, a renewal if you will. The sorry commentary is that this new hope, often times, is quickly dashed when the reality of the new year begins to look and feel a lot like last year. The enthusiasm and excitement for new opportunities is diminished as continued challenges and perceived limitations continue. Read full article     


Kick Start the New Year with Collection Techniques That Really Work

by Norma Julian, Burton Lumber

I start with running an aging and a lien report every morning so I can see where I am on each account and which accounts paid the previous day. I then send friendly email reminders about a week before an account rolls past due, reminding them month end is coming up and there will be a finance charge if not paid. I attach a copy of their aging. Read full article     

Know Your Customer and Be Prepared

by Kelley Kunz, CCE, Martin Door Mfg.

When I get ready to make a call to a customer, I get prepared. I do a quick review of their payment history, check for disputes, returns, and read my notes. We have a procedure to write notes on all calls made from the AR department and to also make notes when we hear information that is important. Read full article  

ICEL December
Meeting ReCap

by Erik Wright, CBF, Spectrum Engineers

For many of us the December ICEL Christmas Program has become an integral part of our holiday traditions. However, this year's program was exceptionally special. Reminiscent of a family Christmas gathering, the intimate nature of the performance joyfully carried us away with the Christmas spirit. Read full article