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Feb 01 2015
E-News March 2010

In This Issue
-  Ethical Decision Making
-  The Power of Listening
-  What Makes a Great Credit Manager?
-  ICEL Recap: Moving Faster Than the Speed of Doubt
-  Credit Confessions: The Other Side of the Coin
-  NACM Board Candidates

Looking Ahead


Feb 12 - ICEL "Compassionate Civility" Speaker Carla Kelly, HREC More info    

Feb 26 - Brass Tacks & Facts for credit & collection in construction related business. Speaker DeAnna Leahy, CCE, Sunroc Corporation 
More info  

March 12 - ICEL Executive Appreciation Luncheon with John Bytheway.

April 9 - ICEL - Credit Panel Discussion

April 24 - NACM Spring Banquet and Stock Holders Meeting at the Gathering Place at Gardner Village

2015 Credit Congress & Expo
May 17-20, 2015
More info and registration


Why should I submit potential members to NACM?"

Help gain information on your customers. As a member, their information could help build the database on your customers. It's not just a one-way street. more Info



Ethical Decision Making
by DeAnna Leahy, CCE, Sunroc Corporation

I think at some point everyone in an organization will be faced with an issue that will require ethical decision making. That is certainly true of top management positions, but is also true of every worker in an organization. Some are dramatic decisions with lasting consequences, but most often they are small decisions . . . Read full article   

The Power of Listening

by Shane Inglesby, CCE, Geneva Rock Products, Inc.

How often have you been in a conversation when the individual you are conversing with seems more interested in getting the next word or thought inserted rather than truly listening to what you have to say? Your comments are nothing more than a springboard for someone else to add his or her commentary. Such exchanges demonstrate that no effort is being made to truly understand what you have to say . . . Read full article   

What Makes a Great Credit Manager

by Melissa Mickelsen, CCE, Geneva Rock Products, Inc. 

What characteristics are needed for the "ideal" credit manager? I recently reviewed several articles which claimed to have the secret. They each discussed several important and valuable qualities that make great credit managers. They argued that great credit managers are reasonable, knowledgeable, analytical, patient, proactive and fair. They suggested that these credit managers are able to look at the big picture and think outside the box, they have good people skills and negotiation skills . . . Read full article     


ICEL Recap:
Moving Faster Than the Speed of Doubt

by Ryan Palmer, CCE, LKL Associates

Ken Gallacher gave us the wonderful opportunity of hearing about his newest book and insights about moving faster than the speed of doubt. 

There are a few things we need to do in order to break through the doubt barrier to reach our goals and visions. In order to break the doubt barrier, we need to use a high octane mental jet fuel . . . Read full article   


Credit Confessions
The Other Side of the Coin

As the Controller for a supply company, I occasionally get calls from a vendor when there is a question about short payment, deductions, etc. when we pay a bill. Normally, these situations are resolved quickly - the person calling inquires about a specific instance. I do my research, give them an answer or provide them with documentation and/or payment and the situation is resolved. Sometimes, though, things don't go so smoothly . . . Read full article     

NACM Board Candidates

Each year, three members of the NACM Board of Directors retire and three new board members are elected to replace them. Read full article  

The candidates for this year's open board positions are (in alphabetical order):