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Jun 01 2016
Good Guy - Great Company Syndrome Oftentimes, I am in a situation where my credit fundamentals are being stretched with the Good Guy-Great Company Syndrome. By this statement I mean, "He is a good guy and he will pay us back, we just need to give him a line of credit, an increase, more time etc." And, they are a great company so why wouldn't we extend them additional credit or increase their terms, everyone else more... |
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May 01 2016
Just Do It! Just like the rest of you, I grew up aspiring to be a credit professional, so you can just imagine the level of excitement when I was offered a job in credit! Let's back up . . . I moved here 4 1/2 years ago and was offered a job with a great company with great benefits, fabulous work environment etc . . . the only catch was it was for a "credit clerk." My background was primarily accounting and office management but what the heck, I needed a job! more... |
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May 01 2016
Credit Travel Made Easier I have been associated with NACM for over 20 years. Quite honestly, it is hard to believe that so many years have passed. It seems like yesterday I was directed by a past manager to attend an industry trade group meeting. I was a young and very inexperienced credit manager who was reliant upon receiving direction from my boss. more... |
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May 01 2016
Here's Your Sign . . . Years ago, I was in Vegas for work and one of the evenings I attended an event where Bill Engvall performed. One of the lines he is famous for is "Here's your sign!" Recently, I noticed some "signs" but failed to heed the warnings and the situation came back to bite me. Here are some signs of a customer who may be going down in flames: more... |
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Apr 01 2016
Hard Jobs Made Easier In the twenty plus years that I have been in credit one thing has remained constant. Our jobs are hard! No matter the industry, no matter how seasoned or new we are to credit, our jobs are hard. Sure, some of us have the benefit of great owners, bosses and coworkers but at the end of the day no one can understand us better than our peers, which is why we are so lucky more... |
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Apr 01 2016
Back Up Your KIGS Some things never change. Since the beginning of time, credit people have suffered from what is commonly known as KIGS or KNOT IN THE GUT SYNDROME. We all know the routine. We approve an order and hold our breath more... |
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Apr 01 2016
To Meet, or Not to Meet That is the question! Outside a colleague's office inconspicuously taped to the wall, there is a tattered photocopied sign that reads: "Are you lonely? - Tired of working on your own? - Do you hate making decisions?" then in bold letters underneath says: "HOLD A MEETING!" more... |
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Mar 01 2016
Every Vote Counts As with the November elections and the value of our vote meaning something important . . . your vote this April is also very powerful. "What" you say . . . "vote this April" - what is she talking about? Just this, every member of NACM has a vote and your vote is valuable more... |
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Mar 01 2016
12 Tips for Using Text Messaging in Business The instant communication that text messaging provides is extremely alluring and satisfying, and texting is already becoming a standard method of communication, even in the business world. However, just as with any other form of communication, texting brings its own set of challenges. more... |
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Mar 01 2016
Lessons Learned in Negotiations, Part 2 You may recall that last month I began to recount an instance of 'principled' negotiations that occurred between me and my tenacious, stubborn, and capricious teenage daughter. I use this illustration in part because it is still fresh in my mind but mainly due to the fact that when it comes to working out a favorable deal, she is perhaps the most difficult person to negotiate an agreement without giving in second only to Donald Trump. more... |
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Feb 01 2016
The Battle of the Forms Ideally, buyers and sellers will conduct transactions via signed contracts in which each agree to all relevant contract terms. In the actual course of daily business, however, the parties involved often exchange conflicting documents. Buyers issue more... |
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Feb 01 2016
Mother Hubbard's Cupboard In the old children's rhyme, Old Mother Hubbard couldn't find a bone for her poor starving dog because her cupboard was bare. Have you ever felt that way with old accounts that were too small to turn over to a collection agency, so you've written more... |
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Feb 01 2016
NACM Board Election Candidate Information Each year, three members of the NACM Board of Directors retire and three new board members are elected . . . the annual spring banquet and stockholders meeting will be held at Gardner Village the evening of April 22, 2016. more... |
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Jan 01 2016
Observing a Customer's Facilities Below are some suggested checklist items to use when visiting a customer's facility: 1. Prioritize. Visit the most important sites first but not necessarily the site the customer seems most inclined to have you visit. 2. Observe the impact of competition in terms of product use, amount on hand, etc. Try to ensure that you are not misled more... |
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Jan 01 2016
Accomplishing New Year Goals We all want to become better people. We would like to be stronger and healthier, more skilled and creative. We would like to become a better friend or family member. New Year's resolutions mean trying to do something new on a regular basis, and, if you are like me, it usually doesn't even last a month. One of the main reasons that it does not work is because more... |
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Jan 01 2016
Fraud Prevention Seminar IDENTITY THEFT AND PREVENTION OF TERRORISM Bunny Gooch, Intelligence Analyst/Task Force Officer, U.S. Department of Justice, Federal Bureau of Investigation was the opening speaker. Agent Gooch reported that Identity theft is the fastest growing crime in the U.S. Identity theft has surpassed narcotics in crime. It is currently estimated that meth users more... |
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Dec 01 2015
Consider Your Credit Legacy How are you going to go down in history? I recently had a conversation with a mentor of mine and he made the comment, "I will know I have truly done a good job, when someone I trained is one day my boss." This got me thinking about the next group of credit managers who will be or who are now entering the work force. Probably like many of us, I didn't set out with a career goal to be a Credit Manager. The reason that I have been able to be successful is due in large part to the help of good managers and mentors, along with organizations like NACM and, of course, a little bit of hard work. more... |
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Dec 01 2015
ICEL Recap: Culture Clash - How We Win the Battle for Better Health In our ICEL meeting for November, we were honored to hear from Dr. Steven Aldana, the author of the book Culture Clash: How We Win the Battle for Better Health. Dr. Aldana is one of the nation's foremost experts on healthy living and wellness. He spoke to us about the true cause of our poor health, which is our unhealthy culture. Our unhealthy behaviors and poor health are caused by the culture we have created and the only realistic solution to better health is to change our culture. more... |
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Dec 01 2015
Rise in Orders Could Mean Fraud Certainly, the primary goal in any business endeavor is to get customers to increase their orders. But this increase can also be a warning sign and another technique for spotting business credit fraud. In most credit fraud situations, the operator ultimately wants to order as much as possible. The window of opportunity for heavy ordering is often just a few months. Thus, there comes a time in almost every credit fraud when ordering increases drastically. It is simply greed. If they're going to take the business down, they can't resist doing it on a big scale. The results are orders that are out of proportion to the size of the business. more... |
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Nov 01 2015
What Are You Doing . . . In June? As credit professionals, we should be looking well beyond New Year's Eve. We should be asking the question, "What will I be doing June 13th to the 15th?" Yes, this is a long way out but now is the time to be asking this question to help increase the odds of participating in an important and highly informative yearly opportunity. more... |
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