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Aug 01 2014
Say YES when you mean YES You are in the office on a typical day. The phone is going nutso and people are constantly in and out asking for help with different items. The next man in your office has a reasonable request. He has been asking for your help for some time now and you just haven't had the time to look at it. We all find ourselves in these situations. The thousand dollar question is --- what do you tell this man? more... |
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Jul 01 2014
Education & Designation Each one of us knows our value and knows what we can do in our individual career in credit. That's like looking into a mirror and seeing yourself with all of your value and knowledge. Having a designation is like turning that mirror into a window. Carrying the initials of your designation on your name is a statement about you and your knowledge and accomplishments. It shows the untrained eye your dedication and your expertise. more... |
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Jul 01 2014
Credit Policy - It's as Simple as Taking a Picture! With credit you have to control risk and there are many options to do that. It isn't as simple as a point-and-shoot camera. If you only use that approach, your results may be less than you hoped for. I would like to focus on a few lessons I have learned that may help you more... |
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Jun 01 2014
Don't Skip Dessert I know that I have been made a better credit manager by the programs that have been offered at our monthly meetings. Speakers bring insights and expertise that have helped me become a better credit manager. Some of the topics have been more... |
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Jun 01 2014
Credit Congratulations! You have made it through the first half of the year, hopefully with much success. If you feel that you haven't been as successful as you want to be, don't worry. You have the whole second half of the year to change that. Taking some time now to recharge your batteries, evaluate your performance, and revamp your game plan can pay more... |
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Jun 01 2014
ICEL Meeting Recap: Annual Economic Update This month was our Executive Appreciation Luncheon where ICEL members and their employers all had the exclusive privilege to hear from the distinguished Director of the University of Utah Bureau of Economic and Business Research more... |
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May 01 2014
The Importance of Customer Visits It has been my experience that customers respond much better when they can put a face to the name that is behind all the calls that are made to them. They seem more willing to open up their pocketbooks to pay us on time or to get caught up when a free lunch has been given to them. more... |
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May 01 2014
Dressing for Success We've all heard the saying "You never get a second chance to make a first impression." This is especially true in the business world. Creating a positive first impression with a potential employer, customer, co-worker or business associate is critical. Before we can even say a word, a lasting impression is created that can potentially impact future interactions. more... |
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May 01 2014
Save Time and Money with E-Signatures In today's busy, fast-paced world everyone is seeking new ways to save time and money. Here is way that you can electronically sign lien waivers, credit references, and other documents without ever having to print them out or leave your desk to walk to the printer. Previously, I would get a lien waiver emailed to me. I would print out the document, fill it out, sign it, scan it to myself and then finally return it to the customer by email. Now, with Adobe Acrobat XI, when I receive a request for a lien waiver by email as a PDF file, I simply click on "add text" to fill in the amount, through date, job description, and any other information required on the document, then I click on "place signature." This allows me to place my signature electronically onto the waiver. more... |
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Apr 01 2014
Educational Extravaganza We are just a few short months from the educational extravaganza of the year! NACM's 118th Credit Congress is taking place June 8 - 11 in Orlando Florida. When you attend Credit Congress, educational opportunities are around every corner. more... |
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Apr 01 2014
Power of the Promissory Note One can hope that the Great Recession is finally behind us and we are on track for economic recovery. While in the midst of this recession, we found a greater need for help from a wide range of clients. Keeping in-line with my company's mission to "provide leadership that builds-up, connects, informs & celebrates Utah's communities & families," I needed to find a way to help these clients while maintaining a healthy accounts receivable. more... |
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Apr 01 2014
Overruled! Most likely, we've all been asked by upper management to sell to a customer we normally wouldn't approve. Hopefully, these types of situations don't happen often. But when they do, they can be frustrating and irritating. Sometimes we may be tempted to pout when our decisions are overruled, or we may secretly hope for the opportunity to say, "I told you so!" Although occasionally tempting, such reactions aren't going to help us or the company gain success. Instead, we need to figure out how to work as a team with upper management to ensure positive outcomes in difficult situations. more... |
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Mar 01 2014
Not Just Body Language The seminar was well attended (740 attendees) and was three full days of information not only on body language, but on simple things that you can do to step up to the next level both professionally and personally. This information was easy to understand and apply in almost every situation. In fact the information was so simply it made you wonder why you hadn't thought of it yourself! more... |
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Mar 01 2014
Personal Workplace Emergency Preparedness Do you ever feel like you're living at your office? Or like you spend more time at work than anywhere else? Well consider this: if there are 251 working days in 2014, and you work 8 hours a day, you'll spend 23% of 2014 at work. That's a significant amount of your time! Now, have you ever wondered what would happen if an emergency or disaster occurred while you were at work? more... |
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Mar 01 2014
GSCFM - Worth the Effort Years ago, I was contemplating going back to school to get an MBA degree. While attending a conference, I checked out the presenter's biography. Included was a degree from the NACM Graduate School of Credit and Financial Management. I was intrigued . . . The NACM Graduate school is an advanced Credit and Finance course put on by NACM every summer for two weeks each year. Held at Dartmouth College, it takes two consecutive summers to complete the course (Year 1 and Year 2 students). During the last week of the second year, you are given the option of taking the CCE Exam. more... |
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Feb 01 2014
Selling To Native American Tribes Does your company sell to foreign nations? Your company may be taking this risk and not even know it. If you sell to a Native American Tribe - with or without your knowledge of the tribal ownership of the company, then your company is selling to a Sovereign Nation and the normal credit rules don't apply. The risk - yes risk - your company is exposed to is increased. . . unless you are prepared. more... |
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Feb 01 2014
Vision Board Success If you want to achieve something different you have to start by thinking differently. A vision board is a tool to help your brain think differently. It helps you focus on things that are important to you rather than day to day chaos. Some simple steps to start your own vision board include: more... |
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Feb 01 2014
5 Steps for Dealing with Mistakes at Work We've all made mistakes at work, some more serious than others. Because the actions we take when mistakes are made speak loudly about our character and integrity, it is important to handle mistakes professionally and honestly. The way we deal with failure can often set us apart from others and lead to greater respect in the workplace. The following steps may be helpful in dealing with mistakes at work. more... |
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Nov 01 2013
The Real Truth about Volunteer Service When looking for the right fit in a volunteer opportunity, it is important to evaluate the amount of time you have to give and the commitment you're willing to make. You should also consider your passions and where you'd really like to make a difference. Consider who would you like to work with and if you prefer one-on-one or group settings. And consider what you'd like to gain from the experience. more... |
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Nov 01 2013
ICEL Meeting Recap: What Your Body Language is Telling Others Would you like to be more influential without even saying a single word? Ann Washburn, body language expert, trainer, and mentor taught us that by mastering body language secrets we can increase our results in a big way. We are sending messages all the time and, if we are aware of the message we are sending, our impact and influence will increase. Communication is the key in every important relationship that we have and reading body language is a skill to find both answers and solutions. Ann taught that to begin reading body language, we need to remove judgment and see movements as indicators. Once we see movement, the next step is to ask good questions. more... |
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