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Jul 01 2017
Having Crucial Conversations I have been in credit for 20+ years and have met and worked with some very interesting people and their quirks and personalities, be it bad or good. I think we all have found ourselves at one time or another working with difficult people, either co-workers, bosses, customers, and even friends and family. Who couldn't use a few tips to increase our ability to deal with the many varieties of different or difficult people? more... |
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Jul 01 2017
The Ripple Effect The Ripple Effect is based on the understanding that we are all connected. These connections stretch like an incredibly interwoven and complicated tapestry. Each of us exists within this tapestry. Thoughts and actions are like stones dropped in a pond and they create ripples that travel outward. Everything we do and think affects the people in our lives and their reactions in turn affect others. The choices you make have far-reaching consequences. more... |
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Jun 01 2017
How to Prevent Check Fraud Check fraud is one of the largest challenges facing businesses and financial institutions today. With the advancement of computer technology, it is increasingly easy for criminals, either independently or in organized gangs, to manipulate checks in such a way as to deceive innocent victims expecting value in exchange for their money. more... |
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Jun 01 2017
A New Chapter in Bankruptcy I'm not sure why, but Monday's can be interesting to say the least. I had one of those Monday's a few weeks back. I received a noticed that a customer of ours had filed for bankruptcy first thing that Monday morning. Upon digging into the implications for our company (how much was I going to possibly need to write off), I found we had just closed an engine rebuild exactly one week prior (major $$'s.) Digging deeper, I found that more... |
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Jun 01 2017
Credit Policies Minimize Loss The transaction of buying and selling is what drives our economy. As a business stakeholder one principle is to maximize profits and minimize your losses. Losses can come in a vast range of occurrences from inventory damage, not getting your product to market in time, or theft. By factoring in losses into your pricing model you can recover some of this loss and still make a profit. Another way the business can influence the minimizing of loss is by more... |
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May 01 2017
Retirement My years of credit are approaching an end. I've yet to make a final decision on what the official day I retire will be, but it is always on my mind. It's exciting, yet the reality of change always makes me nervous. I thoroughly enjoy my job, my coworkers and my employer. However, after working for nearly 50 years, I will welcome the days of sleeping in and staying in pajamas if the feeling is right! more... |
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May 01 2017
The Power of Positive Thinking "I am still determined to be cheerful and happy, in whatever situation I may be; for I have also learned from experience that the greater part of our happiness or misery depends upon our dispositions, and not upon our circumstances." - Martha Washington (1732-1802) more... |
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May 01 2017
What Makes a Great Manager? We've all heard the saying "I didn't choose credit, credit chose me." I am the perfect example of this statement. I was working in what really was a dead-end job. I had been with my company for about four years. Every time I worked towards a new goal a door would close, and I would be devastated. I was spinning my wheels trying to fit into something that would never happen. After the ladder I had been trying so hard to climb came crashing down, the credit manager pulled me aside and asked me to be her assistant. I had so many hesitations more... |
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Apr 01 2017
Beware Troublesome T's & C's Boilerplate terms and conditions attached to the various purchase orders (PO's) have become almost typical to find as a credit professional. These stock terms, however, not only don't always apply to the specific transaction or type of business they're involved in - terms and conditions are often geared for manufacturers or contractors - they can, if ignored, lead ultimately to disgruntled customers, delayed payments and legal ramifications. more... |
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Apr 01 2017
Navagating Account Bankruptcies: Tips for New Credit Managers There is something that even the most seasoned credit managers dread. For a green credit manager, heart palpitations and cold sweats go in to instant overdrive. It's something that'll ruin your day more than a speeding ticket on your way to work, more than scheduling a routine duct cleaning only to have the HVAC guy break the news that more... |
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Apr 01 2017
Pinball Wizard? How is your day going? Do you feel like a steel ball in a pinball machine that is being bounced around by its bumpers? Are you hoping and praying the ball doesn't get past the flippers, which you control, to fall into the void while trusting you have one more ball to play? more... |
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Mar 01 2017
Mentoring = Value In credit, we are all about value. The value monetarily of money, interest, sales goals etc. and socially with networking, relationships, parenting etc. But have you ever thought about seeking a mentor - or being a mentor? Both sides of the mentor coin offer value. more... |
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Mar 01 2017
Customer Visits - An Inefficient Use of Time or Valuable? As smart phones increasingly offer more options, for many people it is a toss-up question of which you could least afford to go without - your wallet or your cell phone? We use cell phones and computers for everything from social media, to completing financial transactions, to getting directions. Of course, in business, we all rely heavily upon computers. And why not more... |
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Mar 01 2017
Get in the Groove: A Playlist for Credit Professionals The power of music is undeniable. Music can energize or lift you up, or alternately, calm and relax you. Music can be motivating, provide a distraction, help you work through emotions and even improve your mood when you're upset or stressed. more... |
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Feb 01 2017
Limited Liability Companies; The Best of Both Worlds Limited Liability Companies (LLC) have become an increasingly more widespread form of business organization over the last several years. The State of Utah passed LLC legislation in 1991, since then entrepreneurs have taken advantage of the benefits that an LLC can provide. The most dominant benefit for an LLC is receiving the personal protections of a Corporation while enjoying the single taxation of Sole Proprietors or Partnership more... |
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Feb 01 2017
Free Trade and the Trans Pacific Partnership The Trans Pacific Partnership Free Trade Agreement (TPP) is a trade agreement signed by Australia, Brunei Darussalam, Canada, Chile, Malaysia, Mexico, New Zealand, Peru, Singapore, Vietnam, Japan, and the United States. The TPP is currently waiting for approval by Congress. more... |
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Feb 01 2017
Creativity A Good Credit Manager Makes I have often wondered if I am less of a credit manager because I seldom work with traditional credit applications; they're just not frequently used in my industry. Contracts, on the other hand, are very common place and dealing with contract terms and conditions have become a credit management concern by default. While contracts do not replace the credit application, they do help leverage our position and mitigate cost and risk. more... |
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Jan 01 2017
The Secret to Successful Team Work Teamwork sounds easy, yet this can be the hardest part of each day at work. Teamwork within the workplace not only benefits your workers but also significantly affects your company. Many times throughout the year you may be asked to join a team with your coworkers to achieve a goal the company or your supervisor may have set to be accomplished. You are given a time line and the objectives. Effective teamwork really depends on the team members and the skills of each individual. more... |
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Jan 01 2017
Celebrating Small Victories How do you celebrate your little victories? Credit Managers know that you need to be persistent. We get a kick out of being able to get that elusive customer to commit to a payment. Although we have called that customer for days on end, we treat that call like it was the first one that was made. We may be dodged, ignored and leave hundreds of voice messages, but when we do get that "live" person we need to celebrate. more... |
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Jan 01 2017
Insurance Certificates: Some Hints For many of us it is the time of year when our insurance policies renew, along with many other updates that take place at the first of the year. Most of our companies need and use insurance certificates. Some only need to provide an insurance certificate to lenders or customers. Others need to collect insurance certificates from customers to cover rented/leased machinery. Many of us do both more... |
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